Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 5868 Jefferson Ave in Newport News, VA today! Our large selection of storage units, drive up access, drive up units, all-hours access, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, military discount, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
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Location
Hours
Reviews
4.9
512 reviews
5 stars
486
4 stars
12
3 stars3
2 stars3
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Tesean and Amanda received numerous praises for their exceptional customer service, being described as friendly, helpful, and professional.
Facility Management
The storage facility is noted for being clean, secure, and well-managed, contributing to a positive customer experience.
Staff Professionalism
Customers appreciated the professionalism and thoroughness of the staff, particularly Tesean and Amanda, who were recognized for their dedication and care.
Pricing Concerns
Some customers expressed dissatisfaction with sudden price increases for storage units, indicating a potential issue with pricing practices.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to staff attitudes and service during peak times.
- TLTheresa Lewis6 days ago5.0Tesean is exceptional I love coming to the office and seeing his warm smile. This is a great place to rent.
- TStyjane stevensNov 8, 20255.0We’ve had our unit for almost a year now, and everything has been lovely! From the move in, payments, communication all the way down to our move out. Tayshawn (I really hope I spelled it correctly) and the rest of the staff was more than helpful to us through this entire process. I highly recommend this location for extra space storage!
- BBBlaineNov 1, 20255.0Tesean was amazing!
- KMKitty McHaleOct 13, 20255.0Guy was very nice and helpful
- CCCam CollierSep 27, 20255.0⭐️⭐️⭐️⭐️⭐️ I had an excellent experience at this storage facility thanks to Tesaen. From start to finish, the service was professional, friendly, and efficient. Tesaen went above and beyond to answer my questions, explain everything clearly, and make the process smooth. It’s rare to find someone so dedicated to customer care, and I truly appreciate the effort. The facility is clean, secure, and well-managed, and I feel confident keeping my belongings here. Highly recommend this location and especially Tesaen for top-tier service!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Newport News, East End, Hampton, Palmer, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of Jefferson Ave and Briarfield Rd.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the gate access hours at Extra Space Storage in Newport News?
The gate hours are daily from 6:00 AM to 10:00 PM, allowing you to access your storage unit within this timeframe every day of the week.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers a variety of moving and packing supplies both online and at their local facility for your convenience.
Where is Extra Space Storage located in Newport News?
The facility is located at 5868 Jefferson Ave, Newport News, VA 23605, at the corner of Jefferson Ave and Briarfield Rd.
Does Extra Space Storage offer drive-up units and vehicle storage?
Yes, Extra Space Storage provides drive-up access units, making it easier to move large items in and out, as well as indoor, outdoor, and covered vehicle storage solutions.
What payment methods are accepted at Extra Space Storage?
They accept various payment options including American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Is the Extra Space Storage facility staffed with a manager on site?
Yes, there is an on-site resident manager available to assist with your storage needs and ensure security.
Are there any discounts available at Extra Space Storage?
Extra Space Storage offers a military discount for eligible customers to help make storage more affordable.
How can I reserve a storage unit at Extra Space Storage?
You can reserve your storage unit easily through their website online or by contacting them directly to set up a tour of the facility.
What nearby restaurants can I visit around Extra Space Storage?
Nearby dining options include Charlie Chan Chinese Restaurant and John T Seafood, perfect places to grab a meal before or after visiting the storage facility.
What automotive services are close to Extra Space Storage in Newport News?
Nearby automotive services include Ace Auto Repair, Auto Muffler King Inc, and D & D Automotive Sales & Service, useful for customers needing vehicle maintenance or repairs.