La-Z-Boy Midlothian

4.6
964 reviews

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Midlothian
12601 Stone Village Way, Midlothian, VA
23113, United States

Hours

Reviews

4.6
964 reviews
5 stars
782
4 stars
101
3 stars
26
2 stars
18
1 star
37

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers appreciated the knowledgeable and non-pushy sales staff, highlighting their helpfulness and patience during the purchasing process.

Product Quality

Many reviews praised the quality of the furniture, with customers expressing satisfaction with their purchases.

Delivery Service

The delivery team received positive feedback for being professional, courteous, and efficient in setting up the furniture.

Customer Service Issues

Some customers reported significant delays in delivery and issues with customer service, particularly regarding repairs and warranty claims.
  • RL
    Robert Lindsey
    5 days ago
    1.0
    Lazyboy furniture stores suck! Unfortunately they do not know what good customer service is. The floor personnel are inadequately trained and unhelpful in choosing your preferred item. The manager is arrogant and dismissive. The floor furniture is organized into room like settings making the searching for a particular item most difficult. If you enjoy humiliation and disrespect Lazyboy is the place for you to shop.
  • DD
    Diane
    Jan 4, 2026
    5.0
    Chris and Rachel made the process of picking out furniture and colors a seamless experience and effortless. They were on point at all times with my theme I desired to create. I will definitely be returning soon to pick out more furniture.
  • SK
    Suzannne Krauss
    Dec 28, 2025
    5.0
    Our Sales person Elsie was knowledgeable and never pushed or made us feel any pressure to buy. We did find what we were looking for and feel great about our purchase
  • KW
    Karen Williford
    Dec 22, 2025
    2.0
    I spent a lot of money on 2 chairs and a couch. Less than 2 years old. One of the chairs broke. My husband took the chair apart and showed me how it was screwed together. One screw was put in crooked and one screw fell out and one was missing. He was able to fix it. But he was not happy to see that after all we paid for it.
  • DM
    David Mcalpine
    Dec 12, 2025
    5.0
    I was met by Chris Samer within 2 minutes after I walked in the front door. He asked me what I was looking for and told him a recliner. I told him what I needed. He started to show me the recliners. After awhile, I found a recliner. It was a rocker which I was interested in. But after sitting in the rocker a few times, I knew this was the recliner I wanted. I shopped at 3 other stores and almost bought one. So I figure i would try Lazy Boy and glad I did. I bought the recliner in about 30 minutes. Chris is an amazing sales person and his knowledge about Lazy Boy is a true asset.

Frequently Asked Questions About La-Z-Boy Midlothian

What types of furniture products does La-Z-Boy Midlothian offer?

La-Z-Boy Midlothian offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories.

Does La-Z-Boy Midlothian provide delivery services?

Yes, La-Z-Boy Midlothian offers delivery services.