Lowe's Home Improvement

Reviews

• MW

  M Walton

  Mar 11, 2026
  1.0
  No call, no show for installation thats been scheduled for a month. Been waiting since December for custom closet doors. Cant get anyone on the phone. My pets were locked up all day and my mom waiting all day for them not to show. Yall suck. Go somewhere else for home improvement because they are unprofessional
• MA

  Megan Ashby

  Feb 6, 2026
  5.0
  My second home!
• AH

  Agustin Holder

  Jan 24, 2026
  5.0
  I like to supply Lowe's with merchandise to take care of the customers
• SA

  sparky Anderson

  Jan 19, 2026
  1.0
  After shopping at Lowes for over 30 years, and spending over $25,000 alone at the Mechanicsville location, we're done with this company. Tonight my wife and I went into this store to buy 5 storage crates that were on sale. We were entering our veteran's information into the self checkout station when a sales associate came over to intervene. We politely told him we didn't need his help and continued to check out. The associate then had the audacity to count the crates to compare to the scanned total that was displayed on the monitor! All of the crates were stacked inside one another with the lids resting on top. Next, the associate insisted on removing the lids from the top crate to ensure we weren't concealing something that we did not intend to pay for. I told him I wasn't a thief and began to remove the lids when he stopped me and said he would do it himself. So I stepped back and allowed him to inspect the crate...a big empty hole. His behavior was very invasive and an attack on our integrity. I don’t know what triggered his actions. We have never experienced such treatment at a Lowes before, much less anywhere else. We have been loyal customers for what seems like forever. The incident was so disturbing that I returned the crates for a refund within 30 minutes. I was told at the return desk that it is corporate policy for an employee to inspect these crates during checkout. However, two weeks ago I purchased a few of these crates at the same Lowes and had no issues. If this really is corporate policy, then it is a spot check policy and doesn't apply to everyone. In other words, check the customers that appear to be dishonest. Lowes needs to make it clear beforehand that all customers will be subjected to a "security check," otherwise do away with the self checkout stations and revert back to store employees scanning all items and processing payments. We felt like we were singled out because the associate found us to be suspicious. So, that begs a question. Does Lowes stereotype and profile customers? But that wasn't the end of the drama. A different sales associate who issued my refund miscounted and gave me credit for only 4 out of 5 crates. The original receipt clearly showed that I had purchased 5 crates. It should have been a simple refund but now she had to cancel the refund and reissue it. So, here we are. A military veteran family with a Pro account that has spent boo coo $ at this particular Lowes. But we're devalued and disrespected as customers. How can we continue to support this company after an experience like this? We intend to make Home Depot our go-to store moving forward and hope for better treatment and service there.
• MB

  Melissa Black

  Dec 29, 2025
  4.0
  Wasn’t bad ! Except if you wanted pansies ! Colors were more than Home Depot ! It didnt help though seeing them wilting on the table they were displayed ! Some were pretty wilted. I asked the lady sitting at her job, not watering if they were gonna discount the pitiful ones ! She says oh no we cant do that! Corporate said so ! I asked if corporate had been there that day and said knock the price down and unload those things? No ! I said fine, i went inside and asked customer service and they said well of course we will !! 🤨 Really pretty Xmas decorations & an area to have your picture taken with Santa !

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