Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mechanicsville, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
6425 Mechanicsville Turnpike, Mechanicsville, VA
23111, United States
Hours
Reviews
4.0
1,414 reviews
5 stars
732
4 stars
335
3 stars
115
2 stars
61
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are helpful and friendly, while others are reported as rude or unhelpful.
Product Availability
Customers frequently find the store has the products they need, but there are complaints about stock issues and poor inventory management.
Return Policy Issues
Several customers expressed frustration with the return policy and experiences with returns, citing inconsistency and poor communication.
Staffing Concerns
Many reviews mention understaffing and difficulty finding employees for assistance, leading to long wait times and frustration.
Store Cleanliness
The store is generally reported as clean and organized, contributing positively to the shopping experience.
- CHCarr HarrisOct 20, 20255.0Lowe's needs no introduction, Go get what you need
- SPSuman pathakOct 12, 20255.0Lowe’s has all needed products from home decor to recreation space.
- KDKearsten DuncanOct 6, 20254.0Nice staff Takes a bit to unload Thank you Ed Wallboard is unloading on the left side of the building Unload under canopy if raining
- RGRyan “Rhino” GregerisOct 4, 20255.0Always got what I need.
- LGLora GlassAug 23, 20251.0Lowes wouldn't return or exchange a store brand, never been used, never opened can of paint. It wasn't even custom tinted. This isn't the first time this has happened (issues with returns). I will shop at Home Depot instead.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Mechanicsville?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hand tools, home décor, kitchen essentials, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Mechanicsville, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries many top brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What languages are supported at Lowe's Mechanicsville store?
The store supports English and Spanish. In-store translation services are also available for other languages.
Where can I exchange or return items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online for online purchases or processed in-store with proof of purchase at the customer service desk.
What nearby places can I visit when shopping at Lowe's in Mechanicsville?
Nearby you can visit Wawa for convenience shopping and coffee, Mezcal Mexican Restaurant for dining, and Shalom Baptist Church for community activities.
How can nearby services like Blue Rhino Propane Exchange complement my visit to Lowe's?
After shopping at Lowe's for your home improvement needs, you can conveniently exchange propane tanks at Blue Rhino Propane Exchange nearby to support your outdoor cooking or heating projects.
If I need garage door services, which nearby place can I visit around Lowe's?
You can visit Experts Garage Door Repair Installation Process nearby for professional garage door service installation or repairs after shopping at Lowe's.