Business Details
About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
2,262 reviews
5 stars
2,207
4 stars18
3 stars8
2 stars6
1 star23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, helpful, and attentive, with specific mentions of Mariette, Shahrukh, and Reggie.
Product Knowledge
Many reviews highlighted the staff's thorough understanding of the products, helping customers make informed decisions about mattresses and pillows.
Positive Experiences
Overall, customers reported very pleasant shopping experiences, often mentioning the patience and friendliness of the sales associates.
Recommendations
Numerous customers recommended specific sales associates, particularly Mariette and Shahrukh, for their exceptional service.
Mixed Feedback
While most reviews were positive, there were a few negative comments regarding customer service and return policies.
- CMChris M2 days ago5.0We purchased our new Tempur-pedic bed a few weeks ago and have noticed a significant upgrade in our sleep quality with the new mattress and stand. Much appreciate Opal’s help at the Tyson’s Corner store.The only hiccup was coordinating the mattress delivery. Coordinator didn’t seem to understand the restrictions living in a high-rise building with a freight elevator that we have to reserve in advance. Ended up having to sneak the mattress and stand through a side door after the loading dock and freight elevator were shut down for the day.
- KFKevin FrumNov 16, 20255.05 star service. Reggie greeted us at the door, took his time to explain everything, got all the things to properly test each bed firmness. Asked every question, let me try different combos with pillows and bed. Settled on a soft lux breeze with the ergo prosmart base, made the purchase process very quick and easy and informative to how it will arrive, what to expect and what they could take away. Recommend this store and Reggie to purchase from
- JLJames LewandowskiNov 16, 20251.0Terrible customer service. Business must be booming for them to cancel my order because I didn’t pick up their phone call. No message or email. If customer service is this bad before delivery of product, I hesitate to think what it would be if I had a problem with my mattress. Salesman never even called me back after I called to inquire about delivery. I just received a credit on my cc.
- AJAriel JonesNov 15, 20255.0John was extremely nice and helpful when my younger brother and I wanted to lay on the mattress. He also answered all of our questions carefully. Overall, very good experience. Will definitely buy when I’m 100 times richer.
- MJMuhammad JamalNov 8, 20255.0Excellent customer service. From the moment we entered the store in Tysons corner mall, we felt welcomed. Mimi (Mariette) and Opal helped us and spent a great amount of time with us to help choose us the right bed/mattress for our needs. Highly recommended!! This flagship store also has great deals.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased here?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames. For unusual sizes, check specific product dimensions and ensure your foundation is flat and solid for warranty compliance.
How will my mattress be delivered if I purchase from this store?
Most Tempur-Pedic mattresses here come with free White Glove delivery, including setup and old mattress removal. The TEMPUR-Cloud model ships compressed for you to set up yourself, without White Glove service.
What are the differences between the Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrids include premium coils for added responsiveness along with the softest TEMPUR-ES material, making them feel slightly softer than Medium non-hybrid models, which use only TEMPUR materials.
Does the store offer customized mattresses for RVs or boats?
Yes, customized Tempur-Pedic mattresses for non-traditional use like RVs and boats are available through an authorized partner. Having measurements ready will expedite ordering. Call 888-811-5053 for assistance.
Are replacement mattress covers available at this location?
Yes, replacement covers for mattresses with removable covers can be ordered online or you can consult Sleep Guides in-store for older or unlisted models.
What are the store hours for the Tempur-Pedic Flagship Store at Tysons Corner?
Open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment options are accepted at this Tempur-Pedic store?
They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, MasterCard, and Visa.
Is the Tempur-Pedic Flagship Store accessible for customers with disabilities?
Yes, the store features wheelchair accessible entrances and parking to accommodate customers with disabilities.
Are there convenient places to shop nearby after visiting the Tempur-Pedic Flagship Store?
Yes, nearby shopping options include Athleta for sportswear, Lacoste boutique for fashion, and Michael Kors for clothing and accessories, perfect for completing your shopping trip.
What dining options are close to the Tempur-Pedic Flagship Store for a meal before or after shopping?
Nearby you can enjoy Mediterranean cuisine at CAVA, burgers at BGR - The Burger Joint, or a sweet treat at Swadika Ice Cream.
Are there technology or electronics stores nearby the Tempur-Pedic Flagship Store for additional shopping?
Yes, nearby electronics stores include Apple Tysons Corner, Bose for audio equipment, and the ZAGG Tysons Corner for mobile accessories.