Something has happened here to Sherman Outdoor's customer service. I have been a long-time customer, but they have failed me. I made multiple attempts last spring to order wood through their phone number and they failed to respond. I tried again in November. Initially exchanged text messages to clarify my order. But then nothing. I sent multiple texts and tried to call leaving a message. I have the text message trails to prove it, unfortunately. Talk about walking away from business. I ordered my wood from Clark's Firewood, who picked up and responded immediately.
GK
gjergji kavaja
Oct 17, 2025
1.0
I recently ordered the firewood as always do as a 4 year customer, from Sherman Outdoor Services and for the very first time I felt offended how they treated me and handled the customer service.I simply asked them if they can deliver the order by Saturday, or Sunday and dump the delivery in the sidewalk. They even asked me if is any other day or not, just text that we can’t deliver and sending a refund. I texted them and called them a couple of times, after 2 days they picked up and the lady (Mary) was very rude. I just asked why they can as they did every year , she told me I don’t know other years because I only have 1 year in.The worst customer service experience. If they treat the customer like this they will lose their business 😢.
DG
David Goodwin
Apr 24, 2025
5.0
Great firewood delivery service from Sherman Outdoor Services. They had several wood options for my fire pit supply and delivered/stacked promptly. I really appreciated how well they communicated and got me exactly what I needed. Will use again for my next resupply and highly recommend.
AT
Anna P. Tush
Nov 22, 2024
5.0
We love getting our wood from Sherman Outdoor Services. The wood is reasonably priced and burns well, they worked with our schedules for delivery, and the whole process was efficient. When there was a misunderstanding and the wood was stacked incorrectly, they remedied the situation by coming back within a few days to restack the wood at no charge. We will continue to buy from them each year!
EL
Emily Lane
Feb 6, 2024
5.0
Excellent Company! They deliver and stack the wood neatly. It is very high-quality wood. Highly recommend.
Frequently Asked Questions About Sherman Outdoor Services
What services does Sherman Outdoor Services provide?
Sherman Outdoor Services supplies firewood and mulch for outdoor needs.
Where is Sherman Outdoor Services located?
The business is located at 1212 PO Box, Mc Lean, VA 22101, United States.
How can I contact Sherman Outdoor Services?
You can contact them by phone at +1 703-559-0344 or email at rsherman2013@icloud.com.
Does Sherman Outdoor Services have an online presence?
Yes, you can visit their website at https://www.shermanoutdoorservices.com/.
What is the time zone of Sherman Outdoor Services?
Sherman Outdoor Services is located in the America/New_York time zone.
Can I find lighting stores near Sherman Outdoor Services?
Yes, Lamps Unlimited is a nearby lighting store where you can shop for lighting needs.
Are there any pet care facilities close to Sherman Outdoor Services?
Nearby pet care options include Value Vet and ActivPower Inc., both veterinarians serving the area.
Where can I shop for shoes near Sherman Outdoor Services?
Nearby shoe stores include Shoe Fly, Saucony, and Chacos for a variety of footwear options.
What other local services are available around Sherman Outdoor Services?
Around Sherman Outdoor Services, you can find services such as Langley Cleaners (laundry), Salon Michel & Spa (beauty and massage), and Baldino's Lock & Key (locksmith).
Is there a shopping center near Sherman Outdoor Services?
Yes, Tysons is a nearby shopping center where customers can shop for various goods and gifts.