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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Martinsville, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1059 Commonwealth Boulevard, Martinsville, VA
24112, United States
Hours
Reviews
4.1
1,406 reviews
5 stars
731
4 stars
362
3 stars
132
2 stars
49
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude interactions, lack of assistance, and long wait times for help.
Staffing Issues
Many customers noted that the store is often understaffed, making it difficult to find help when needed.
Product Availability
Several reviews mentioned issues with product availability, including receiving incorrect items and difficulty finding stock.
Mixed Experiences
While some customers praised the helpfulness of certain employees, others reported negative experiences, indicating inconsistency in service quality.
- BBBathsheba Blacknell3 days ago5.0There customer service was excellent from the time I entered the store until purchased my merch, I would recommend Lowes in Martinsville Va. They are the best!!!!!
- JCJames Conner6 days ago2.0Came in for a weedwacker. Employees kept closing off ends of the aisles instead of asking if i needed help. If you think im stealin just kick me out already. Geez
- RHRobbie Hendrix-WirtJan 4, 20265.0Love going to Lowe’s to see what’s new, what’s on sale and what I can get for projects I’m working on.
- LLlynDec 18, 20251.0Had a very rude interaction with what I assume to be a manager. I was also put on hold when I called the store and was eventually hung up each time I called!! The customer service here was very dissatisfactory.
- KTKenneth ThompsonDec 17, 20255.0My time at was great. It was the the people who works very hard at Lowes
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement Martinsville offer?
Lowe's offers appliances, bathroom supplies, building materials, flooring, lighting, tools, and more from brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Moen.
What are the operating hours for Lowe's Home Improvement in Martinsville, VA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Martinsville offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers' convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the status changes.
What payment methods are accepted at Lowe's Martinsville?
Accepted payment options include American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's Martinsville provide?
They offer installation for appliances, flooring, cabinets, doors, HVAC, lighting, and more specialized services like generator and smart home installations.
Are there recycling services available at Lowe's Martinsville?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries to support environmentally friendly disposal.
What nearby services can help me with key and locksmith needs?
Minute Key and minuteKEY nearby provide key and locksmith services, convenient if you need keys or locksmith services while shopping at Lowe’s.
Where can I find places near Lowe's for additional shopping and groceries?
Walmart Martinsville - Commonwealth Blvd is nearby, offering department store items, nursery and gardening supplies, and groceries, which complements your Lowe’s shopping trip.
What entertainment options are close to Lowe's in Martinsville?
Nearby entertainment includes Hollywood Cinema for movies and Mountainview Plaza with GameStop and an arcade for gaming and fun.