Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Martinsville, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1059 Commonwealth Boulevard, Martinsville, VA
24112, United States
Hours
Reviews
4.1
1,398 reviews
5 stars
729
4 stars
361
3 stars
130
2 stars
48
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful or rude, particularly in loading heavy items and assisting with orders.
Staff Availability
Customers frequently mentioned difficulty in finding staff to assist them, leading to long wait times and frustration.
Product Availability
Several reviews noted issues with product availability, including items being out of stock or receiving incorrect items during pickup.
Store Cleanliness
Some customers appreciated the cleanliness and organization of the store, while others felt it was inconsistent.
Mixed Experiences
Overall, experiences varied widely, with some customers praising helpful staff and good service, while others had negative interactions.
- AMAngel M.Nov 2, 20251.0Really very bad experience with this store been buying over 15000 dollar in material and almost always messing all the order, the assistant manager Melody and Trisha don't have any clues of how to treat customer, disrespect people and them they spect people to respect them. Also called the store and they leave you waiting forever. Never going back to this store location. Thank you
- SGSra GuzmanOct 23, 20251.0Shoutout to the 5 male employees in Lumber that walked by and saw me loading 20 4x4x12, and 6bags of 80lb concrete and didnt care to ask me if I needed help. Especially to the two that laughed as I struggled to push a faulty cart out the door. Its sad. Ive been in buisness for 10yrs and had been so loyal to Lowes but the customer service in "PRO" IS GARBAGE. NO1 CARES TO HELP.. SOME OF US KNOW WHAT WE NEED. WE JUST NEED HELP LOADING BUT THEY ARE INCAPABLE OF THAT
- SJSheila James-MotleyOct 23, 20255.0Im always in this store. This time I went to the Lowes store in Martinsville. Very clean and the staff was very helpful I appreciated that.
- PBPetrina BoydOct 2, 20255.0The absolute best Lowes store in my area! I ordered some flooring supplies here through the app which caused some pickup issues. While I thought the entire order was for pick up, some items were automatically issued for delivery. Luckily, the staff noticed and was able to not only let me pick up our items while I was there, they were also to catch that some quantities were off and helped me get enough to complete my project which saved me an extra trip to the store.
- TSTLynn ShaversOct 1, 20251.0If I could leave negative stars, I would. I purchased a dishwasher online. Installation with the store was not available. I paid a local plumber to install the dishwasher only to find out it did not work. I called the store, Lowe's customer service and Frigidaire. No one wanted to own up to correcting the matter. The solution offered was for me to pay someone to uninstall the inoperable dishwasher, wait for Lowe's to pick it up, issue a refund and I purchase something new and pay to have it installed. Nevermind that I had already spent 3 weeks with an inoperable dishwasher, 12 phone calls and now a empty space in my kitchen. Lowe's blamed Frigidaire and Frigidaire blamed Lowe's. A local plumber offered to uninstall and pick up a new dishwasher from the store to install. Surprisingly the store doesn't even have one in stock!!! I now am waiting for the dishwasher to be picked up and having to go all the way to Greensboro or Roanoke to purchase something new from Home Depot. Oh yeah, I was promised a $25 gift card from the Lowe's customer service rep. I have worked in management for 28 years and I completely understand that things happen, however the failure to resolve the issue is terribly unbelievable!! The Martinsville store manager, Susan said,"it was above her pay grade." WHAT???? Needless to say, Lowe's will never get another dime from me.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement Martinsville offer?
Lowe's offers appliances, bathroom supplies, building materials, flooring, lighting, tools, and more from brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Moen.
What are the operating hours for Lowe's Home Improvement in Martinsville, VA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Martinsville offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers' convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the status changes.
What payment methods are accepted at Lowe's Martinsville?
Accepted payment options include American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's Martinsville provide?
They offer installation for appliances, flooring, cabinets, doors, HVAC, lighting, and more specialized services like generator and smart home installations.
Are there recycling services available at Lowe's Martinsville?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries to support environmentally friendly disposal.
What nearby services can help me with key and locksmith needs?
Minute Key and minuteKEY nearby provide key and locksmith services, convenient if you need keys or locksmith services while shopping at Lowe’s.
Where can I find places near Lowe's for additional shopping and groceries?
Walmart Martinsville - Commonwealth Blvd is nearby, offering department store items, nursery and gardening supplies, and groceries, which complements your Lowe’s shopping trip.
What entertainment options are close to Lowe's in Martinsville?
Nearby entertainment includes Hollywood Cinema for movies and Mountainview Plaza with GameStop and an arcade for gaming and fun.