Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Manassas, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,395 reviews
5 stars
778
4 stars
329
3 stars
105
2 stars
35
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were numerous complaints about poor customer service, particularly regarding appliance purchases and returns.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or incorrect information about online orders.
Store Experience
The store was described as clean and well-organized, but some customers reported long wait times for assistance and dissatisfaction with the management's responsiveness.
Pricing
Customers had mixed feelings about pricing, with some appreciating the reasonable prices while others felt they were too high.
Appliance Issues
Several reviews highlighted significant problems with appliance purchases, including delivery issues and poor handling of defective items.
- SBSabrina BastNov 16, 20255.0Love Lowe's...what can we say...they have helpful & friendly staff and we like how they're organized & we've always got a project. They help make life easier.
- SSSubiedudeNov 15, 20255.0I am employed by JES Foundation Repair and make frequent trips for tools and supplies and love the service from the Pro Desk and Claude especially. Today I was shopping for a piece of exterior carpet for my patio and was greeted by Edwin also from the Pro Desk whom I had not yet met. Edwin listened as I described what I was looking for, took me to the location of rolled carpets that matched my description, answered every question I had and presented exactly what I was looking for. He was very skilled with the cutting machine. Perhaps most of all Edwin was extremely personable, very sharp and made the whole experience truly enjoyable. Good job and thank you.
- PFPam FNov 14, 20255.0Today I visited the Lowe’s on Broken Branch Lane in Manassas to purchase laminate flooring. I was very fortunate to encounter Jonathan V. He went above and beyond to help me. He even took my large and cumbersome purchase to my car and loaded it in. I felt that his customer service was exceptional. Especially in a world where I would rather shop online than deal with the terrible customer service that seems to be the new normal. Thank you Jonathan for restoring my faith in customer service.
- JDJessica DNov 12, 20251.0I first went to the Lowes in Woodbridge Va for a Moen Faucet that was on sale, it said they had 3 in stock but couldn't locate them. The young lady who helped me located 5 at the Manassas VA store. We placed a phone call to the Manassas location and they confirmed they had it in stock and pulled one off the shelf to be help at customer service. I was told that the price would be honored at Manassas. I then drove 40 minutes to that location and proceeded to buy the faucet, when I noticed the price was higher I asked for them to price match the Woodbridge store and online price as I was told they would. The first person told me no so I called the Woodbridge store to be told I needed to ask to speak to the manager at the location I was at. They paged the Assistant Manager Cheryl to speak to me who proceeded to tell me that the person I spoke to at Woodbridge and the person we spoke to at Manassas who was holding the item for me was incorrect and they would NOT price match the faucet. This is horrible customer service from Manassas Virginia and from the Assistant Manager Cheryl I would have ordered it online and not wasted 40 mins of time and gas if I would have been told the correct information in the first place. Please know Lowes will NOT price match their own stores or online. Very poor customer service as I work in a service industry myself and if an employee gives incorrect information we make it right with the customer and then make sure we train our employees better in knowing our organizations policies!
- RDRobert DNov 5, 20251.0Get carts in the store. You made 10 announcements asking for employees to get carts, yet nobody moved to get carts. Incompetent.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Manassas offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Manassas?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on Thanksgiving Day and Christmas Day.
Does Lowe's Home Improvement in Manassas offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers in Manassas.
How can I check the status of my order from Lowe's Manassas?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates are sent if there are changes to your order status.
What payment methods are accepted at Lowe's Home Improvement in Manassas?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's Manassas?
Yes, Lowe's offers a wide range of installation services including appliances, blinds, cabinets, countertops, decking, flooring, lighting, plumbing, roofing, windows, and many others.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit to grab a meal before or after shopping at Lowe's Manassas?
Nearby restaurants include Suya Square (food truck), Checkers (fast food), Red Lobster (seafood), Don Pablos (Mexican), Olive Garden (Italian), and Damons Restaurant.
Where can I find key and locksmith services near Lowe's Home Improvement in Manassas?
There are several Minute Key locksmith kiosks located close to Lowe's in Manassas for your key copying and locksmith needs.
Are there any nearby convenience stores or coffee shops around Lowe's Manassas?
Yes, Wawa is a nearby convenience store and coffee shop where you can get snacks and beverages during your visit to Lowe's.