Brand Certified
Lowe's Home Improvement
4.2(1522 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
150 River James Shopping Ctr, Madison Heights, VA
24572, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(434) 238-1268
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/VA-Madison-Heights/1839
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Madison Heights, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Lowe's Home Improvement
150 River James Shopping Ctr, Madison Heights, VA
24572, United States
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.2
1,522 reviews
5 stars
880
4 stars
308
3 stars
152
2 stars
48
1 star
134
- KKKatie KW6 days ago2.0We have had 2 separate occasions of rude associates here, but tonight was by far the worst. We returned an item that we ended up not needing, had the receipt etc. We have a couple of cats and there was some cat hair stuck to the staticky foam on the inside of the item that is used to hold it in place. I will admit I didnt realize it was there or I would have been more diligent about ensuring it wasn't when we returned the item. What was so inappropriate was that Susan chose to announce it to her team member when inspecting the item under her breath (we had just noticed it when she opened the box and already felt embarrassed). She made more than one comment. She then came over and looked me in the eye and very curtly asked, "and what is that hair all over it?" I told her and then asked if it affected the return. She said it didnt and then handed me my receipts. I told her I hoped she had a better day. It was humiliating for her to so loudly talk about, and, if it was truly an issue, I would have taken it back home and made sure it was acceptable, but apparently it was fine to take? Either way, those conversations should happen privately and not in front of other customers and associates. I would have understood if it was an issue about being able to take the return, but I dont need to be humiliated and spoken to that way. There are ways to deal witb and handle situations and that was definitely not it. Associate was Susan at the service desk on 3/13 at about 7:30. Maybe Friday the 13th had her in a bad mood, but it left a bad taste in my mouth to be spoken to like that.
- DTdale trotterMar 8, 20263.0My lowes ID didn't work at the register, didn't automatically apply veteran discount as usual in other Lowes locations, had to show ID, just inconvenient. Had purchased pillows and counter area had dirt, so it was difficult to hold merchandise and show ID Products were great.
- CHChristopher HelmsFeb 21, 20261.0Lacking customer service. Can’t find any employees to help out. Have walked back to front desk twice to have someone come to plumbing aisle. “I’ll call someone” No cashier for Pro checkout. “Code 5” over loudspeaker.
- IWIn case you were wonderingFeb 9, 20263.0I guess it's just a sign of the times, but to find an employee to help you here is a job in itself. But the staff, when you find one, are very helpful.
- SRSativa RoseFeb 6, 20261.0Waited over 20 minutes to get 4 pieces of wood cut directly beside the open rolldown door while it was actively snowing.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Madison Heights, VA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Madison Heights, VA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if the order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. For online purchases, you can start a return online. In-store returns require proof of purchase at the customer service desk.
What safety and recall information is available for products sold at Lowe's?
Recalls and product safety news for Lowe's products are posted on the Lowe’s Recalls and Product Safety News page for customer awareness.
What are some nearby places customers can visit before or after shopping at Lowe's in Madison Heights?
Nearby places include the Madison Heights Public Library for community resources, Dairy Queen Grill & Chill for a quick meal or dessert, and Art of Terry L Coffey, an art gallery and cafe, perfect for a relaxing visit.
Are there dining options close to Lowe's Home Improvement in Madison Heights?
Yes, nearby dining options include Wendy’s, Taco Bell, McDonald’s, and Dairy Queen Grill & Chill, offering various fast food and restaurant choices for customers.
What automotive services are available near Lowe's in Madison Heights?
Nearby automotive services include Meineke Car Care Center for vehicle repairs, Chrome Auto Repair for repairs and tire service, and O’Reilly Auto Parts for automotive parts and accessories.
What languages are supported at the Madison Heights Lowe's store?
The store supports English and Spanish, with in-store translation services available for other languages to assist customers.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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