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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Lynchburg, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,028 reviews
5 stars
1,099
4 stars
493
3 stars
199
2 stars
74
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and unresponsive employees.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing long wait times and a lack of cashiers.
Product Availability
Customers appreciated the wide selection of products available, but some noted issues with inventory accuracy and specific items being out of stock.
Store Management
Several reviews highlighted concerns about store management and employee engagement, with some customers feeling that staff were unhelpful or disengaged.
- DRDK The RedDec 27, 20252.0Fix the phone AI. It's unresponsive and absolutely no way to contact a human.
- EEElizabethDec 15, 20251.0This is hands down the WORST Lowes I have had the displeasure of doing business at. Out of the hundreds of Lowes I have visited in this country, this one is by far the most poorly managed and hires the most inept/“couldn’t care less” employees. Don’t waste your time or money here.
- ACAntonio ChristianDec 15, 20254.0I came in and looked like I needed help and I was attended to immediately!!! Plus everyone was generous!!!
- LMLeigh MDec 15, 20255.0Associates are so very helpful, and knowledgeable. Some will go thru every step of your project with you, which I appreciate.
- ABAbigail BrustleDec 7, 20251.0My husband and I ordered a Samsung washer on 12/3 with a promised delivery date of 12/7 with installation. The customer service at the store was great, so no complains on the store associates. We were very excited to finally have a working washer as we had already been without one for several days. Today, on the day of delivery; we moved all our plans around to cater to the estimated delivery window - with anticipation that we would indeed receive a washer. When the delivery guys showed up they apologetically notified us that this washer was severely damaged at the warehouse. They told us they tried to get a different unit in the warehouse but their supervisor instructed them to “delivery it to the customer anyway, because they might take it with the damage.” The delivery guys showed us how it was so dented in the backside that the drums inside the unit would not work properly with this kind of damage. Our interaction with them was basically a formality because they knew no one would accept this. I am incredibly frustrated with whoever the supervisor was who suggested that: wasting the delivery guys’ time, the customer’s time, and ultimately, the company’s time. They rescheduled delivery for Tuesday 12/9, which means because of Lowe’s negligence, I have to wait longer and rearrange work plans for that day. I called the Lowe’s customer service and explained our situation to see what customer service could do to right this wrong their company made and was told there was nothing they could do. For spending several hundreds of dollars on a unit, I would think the level of customer service would be gracious and understanding and offer some sort of compensation for their error, but I was wrong. This complaint is not against the Lynchburg store associates or the delivery guys — if I had a way to contact their Lynchburg warehouse supervisor to make this right, I would. This experience has left a bad bad taste in our mouth for Lowe’s which is a shame, because we’ve never had an issue with their services/products before.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lynchburg, VA?
You can find quality products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, HVAC, lighting, roofing, fencing, flooring, and smart home installations.
What are Lowe's Home Improvement store hours?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM with special holiday hours.
Does Lowe's Home Improvement provide in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates about your order.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Where is Lowe's Home Improvement located in Lynchburg?
The store is located at 8216 Timberlake Road, Lynchburg, VA 24502, USA.
Are there any nearby places where I can grab a meal before or after visiting Lowe's?
Yes, nearby restaurants include Waffle House, Big Lick Tropical Grill, El Cabrito's, La Carreta, KFC, Long John Silver's, and Cooper Family McDonald's where you can enjoy breakfast, Tex-Mex, American, fast food, and more.
Is there a convenient coffee shop near Lowe's Home Improvement?
Yes, Starbucks is located nearby where you can get coffee and refreshments when visiting Lowe's.
What automotive and gas station services are near Lowe's Home Improvement?
Nearby services include Exxon and BP gas stations, Take 5 Oil Change stations for automotive repairs, and Timberlake FoodMart which offers convenience store and gas services.