Extra Space Storage

4.9
152 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 306 Border St in Lynchburg, VA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, elevator access, RV parking, wide drive isles, commercial tenants, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
306 Border St, Lynchburg, VA
24502, United States

Hours

Reviews

4.9
152 reviews
5 stars
143
4 stars
5
3 stars
0
2 stars
1
1 star
3

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Kay and Mark, received high praise for their friendliness, professionalism, and willingness to help customers with their needs.

Cleanliness

The facility is consistently described as clean, well-maintained, and organized, contributing to a positive customer experience.

Ease of Process

Customers appreciated the quick and easy rental process, both online and in-person, with many noting the efficiency of the staff.

Accessibility

The facility is noted for its convenient access, including features like climate control, elevators, and carts for moving items.

Mixed Experiences

While most reviews are positive, there are some concerns regarding corporate communication and unexpected price increases.
  • SR
    Shanqua Reaves
    3 days ago
    5.0
    I love them they were very nice and easy to work with I was with them for a year and never had a problem the customer service is top tier I would recommend them to everybody lol but yes great storage great price
  • TA
    Troy Aghaji
    Jan 5, 2026
    5.0
    I just rented a storage unit and had a great experience thanks to Kay. She was friendly, knowledgeable, and made the whole process quick and easy. She took the time to explain everything clearly and made sure I got the right unit for my needs. Excellent customer service — highly recommend asking for Kay!
  • LS
    Lynette Smith
    Jan 3, 2026
    5.0
    I was very pleased with the help I received from Mark. He was very thorough on the tour and explanation for prices, location details and property expectations. Will definitely use this facility again. Highly recommended.
  • OS
    Or'Dia Sales
    Dec 26, 2025
    5.0
    We called about getting a unit. Kay explained the different options they had for my mom that came with a good monthly budget for her; when going in to get everything done we met with Raj who was very patient and helpful with my mom on getting her unit that was very well needed. He gave us a tour before signing any contract; the unit even came with a lock/key. He showed us how to use it and also helped with downloading the extra space app on her phone. Very nice customer service!
  • LK
    L. K.
    Dec 20, 2025
    5.0
    I talked with KAY W. At Extra Storage at 306 Border St. I was in a stressful situation and she worked everything out. She was very kind, professional and knew what she was doing. It was a pleasure working with her! If I could give KAY W. 10 stars, I would! Extra storage is a great place to store your stuff it’s convenient and extremely clean and well organized and I feel safe going there. Thanks again KAY W.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.