Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lexington, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
662 reviews
5 stars
358
4 stars
163
3 stars
68
2 stars
19
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being unresponsive or rude.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Product Availability
Customers expressed frustration with product availability and inventory accuracy, noting instances of items being out of stock or misrepresented online.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including delays and damaged items, leading to dissatisfaction among customers.
Staff Knowledge
There are concerns regarding staff knowledge and expertise, with some customers feeling that employees lacked sufficient product knowledge to assist effectively.
- DCDonald Coles3 days ago4.0Great staff really friendly people here!
- RLRob Luke4 days ago5.0Good sd service
- LRleland recordOct 27, 20255.0I had an excellent experience at this Lowe’s! The store was clean, well-organized, and had everything I needed for my home project. The best part of my visit was the outstanding customer service from an employee named Jonny. She was incredibly friendly, knowledgeable, and went out of her way to help me find exactly what I needed. It’s rare to find someone so dedicated and positive. Thanks to Jonny and the whole Lowe’s team for making shopping such a pleasant experience!
- OCOtis ChugachAug 2, 20251.0I paid about $7000 to have my garage doors replaced. They sent out a subcontractor that only did half the job. The garage door collapsed, and Lowe’s won’t help.
- CGC GrantJul 15, 20255.0Justin went above and beyond! He was at our house July 9 to give us a quote on some doors. So thankful God put him there on that day. As he was typing up the information my husband runs in with our 6 yr old who had just been bit by the neighbors dog. Found out Justin real job is Super Hero. He let us know he has been a volunteer firefighter for about 20 yrs and he offered to lookat our daughters arm. She only had one puncture wound which he bandaged up and told us she would be just fine. She was back to riding her bike that afternoon. So thankful he was there to help her during that time. Very professional and caring man. We need more Justin's in the world. Thank you again!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Lexington, VA?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Lexington, VA.
What are the store hours for Lowe's Home Improvement in Lexington?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You'll also receive email updates regarding your order.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there installation services available at Lowe's?
Yes, Lowe's offers installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and many other home improvement installations.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
What popular nearby places can I visit when shopping at Lowe's in Lexington?
Near Lowe's, you can visit Walmart Lexington - N Lee Hwy for department and grocery shopping, Carl S Partain Optometry for eye care services, and Faith Mountain Baptist Church for a community gathering spot.
Where can I get propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby, providing convenient propane exchange services close to Lowe's.
Is there a locksmith service close to Lowe's in Lexington?
Yes, Minute Key and KeyMe Locksmiths are nearby locations where you can get key and locksmith services near Lowe's Home Improvement.