Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Leesburg, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1390 Russell Branch Parkway SE, Leesburg, VA
20176, United States
Hours
Reviews
4.0
1,183 reviews
5 stars
641
4 stars
271
3 stars
84
2 stars
26
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness from associates and management, lack of assistance, and unresolved complaints.
Product Availability
Customers frequently encountered issues with product availability, including items listed as in stock but not found in the store.
Positive Staff Interactions
Despite negative experiences, several customers praised specific employees for their helpfulness and knowledge, highlighting a few standout associates.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed appointments and incorrect items being delivered.
Store Organization
Some customers appreciated the store's cleanliness and organization, noting it made shopping easier.
- GGgopi gunturu3 days ago1.0If you’re considering a kitchen remodel through Lowe’s (Leesburg, VA), especially using their virtual designer, be very careful. Our project was supposed to take 6 weeks. It is still not finished even after 6 months. Our problems started the moment we went with the virtual designer. The Cabinet Installer did not even have the designs when they came to install and the miscommunication between the virtual designer and the installer triggered mistake after mistake. Here’s what happened: Multiple cabinets were ordered in the wrong sizes because the virtual designer’s measurements didn’t align with what the installer actually needed. Lowe’s ordered the wrong color cabinets, forcing reorders and long delays. Installation was originally promised for July 7, but without informing us, it was moved to July 17 because of miscommunication between Lowe’s and the installer. Even after reorders, we still received wrong sizes, mismatched cabinets, missing skins, and incorrect doors — resulting in multiple rounds of reinstallation. Countertop templates and installation appointments had to be rescheduled multiple times because parts were missing or incorrect. At the time of installing full backsplash, the pantry countertop couldn’t be installed because Lowe’s hadn’t sent the required paperwork. Our gas cooktop has still not been installed because the virtual sales rep didn’t include the cooktop installation when selling the appliance, and we found out about that after 6 months. As of the latest update, we still don’t have a fully working kitchen entirely due to Lowe’s internal mistakes and miscommunication. The virtual ISST team claims to be the project manager but only documents what is happening and they don’t really manage the project. I had to spend hours making sure the internal Lowes team was coordinating with each other and external Installers. Virtual designer accuracy, and communication between Lowe’s teams were consistently poor. If you’re considering a major kitchen project with Lowe's — especially through the virtual designer service — be prepared for major delays, constant reorders, design errors, and internal miscommunication. Be prepared to be without a working kitchen for at least 6 months. This experience has been exhausting, and I cannot recommend Lowe’s for kitchen installations based on what we are going through.
- FLFirstName LastNameOct 24, 20251.0Beware of being double charged by rude associates. I went to Lowes in Leesburg to buy a certain size planter and found a set of urn style planters. They are sold as a set, are wrapped up together and the packaging makes it clear they are 2 urns in the set. The bases are a separate piece which is stored in the planter. When I went to pay, the rude associate assumed the bases, which clearly were a part of the urn planter were something I had shoved in there to steal. He kept trying to rip the bases out. They are attached to the planter. No matter what I said he kept trying to rip the base out through the packaging. I told him to stop that he was going to damage the planter. He kept saying there are two and I repeated, yes they are a set. Again, they are plastic wrapped and the packaging clearly says there are two urns in the set. He was so rude he would never respond to what ever I said. It took longer than necessary to check out because of his craziness. I left and when I got home I saw he charged me for two urn sets. I went to get a refund 2 days later, and the manager Laura was worse than the associate. She was unfriendly from the start, never apologized for what happened, made it clear she didn't believe me and was rude the entire time. I had planned to keep the urns and just get a refund for the extra urn set but ended up returning a product I would have kept had it not been for how horrible the people are at this store. This store has horrible management. Update: A representative from Lowes responded to my complaint below but to make things worse I had already called the customer service number and explained what happened and never received a response. I called the number listed below today and found out when I called initially, they did nothing with my complaint and didn't forward to anyone. That's some customer service. No thanks Lowes, I see how much you don't value me as a customer and I will go out of my way to never give you my money in the future.
- CMCarlos MartinezOct 22, 20255.0Friendly associates and clean & organized stores. Great prices.
- JSJoseph SnodgrassOct 19, 20255.0We had a great experience purchasing new appliances. Alex was extremely helpful and knowledgeable. He provided great alternatives to products that were no longer available. Staff was excellent.
- SESura ElectricLLCOct 16, 20251.0After being scorted for less than 700$ on romex wire, and still being questioned if I have scanned all. And still 2 people watching me like Im buying diamonds, will never come back to Lowe's. This is extremely ridiculous.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Leesburg, VA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, and bathroom storage at Lowe's.
What are the operating hours of Lowe's Home Improvement in Leesburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided if the status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
What types of installation services does Lowe's provide?
Lowe's provides installation services for appliances, backsplashes, blinds, cabinets, carpets, countertops, decks, doors, garage doors, garbage disposals, generators, gutters, flooring, HVAC, lighting, sheds, shower doors, siding, sinks, smart home devices, tile, toilets, vanities, washers & dryers, water filters, windows, roofing, fences, and more.
What nearby places of interest are close to Lowe's Home Improvement in Leesburg?
Nearby places include minuteKEY key and locksmith services, Blue Rhino Propane Exchange, Meadows Farms Nursery & Landscaping, Paris Baguette coffee shop, and CMX Cinemas for entertainment.
Are there any nearby services that can complement my visit to Lowe's in Leesburg, VA?
Yes, near Lowe's you can find services such as Virginia Tire & Auto for automotive repair, La Vie Nail Spa for beauty treatments, and LibertyX Bitcoin ATM for currency exchange.
What local attractions could I visit before or after shopping at Lowe's?
Before or after your visit, you can enjoy the Cobb Theatre for arts and entertainment or the Clarion Hotel & Conference Center for events and lodging nearby.
Does Lowe's provide customer support and how can I contact them?
You can contact Lowe's customer care at customercare@lowes.com or by calling their main phone number at +1 571-510-8163 for assistance.