Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Leesburg, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1390 Russell Branch Parkway SE, Leesburg, VA
20176, United States
Hours
Reviews
4.0
1,191 reviews
5 stars
648
4 stars
272
3 stars
84
2 stars
26
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including rude staff, lack of accountability, and inadequate support during transactions.
Delivery Problems
Customers reported significant delays and issues with delivery services, including wrong items delivered and lack of communication regarding delivery schedules.
Staff Knowledge and Helpfulness
While some customers praised specific employees for their helpfulness and knowledge, others experienced inconsistency in staff assistance and product availability.
Store Organization and Cleanliness
Many customers appreciated the store's organization and cleanliness, noting that it made their shopping experience more pleasant.
Pricing Concerns
Several reviews mentioned that prices were perceived as high, and there were complaints about inflexible return policies.
- ERE Repair6 days ago1.0HORRIBLE CUSTOMER SERVICE This store has the worst customer service and management. I bought a dishwasher and installation services. installer damaged my cabinet. I have been trying to get the issue resolved and so far no resolution. Left 3 messages for store manager Bryon to call me and he never called back. Peaches who is an assistant store manager is very rude. I told her about the issue and she told me that it’s not Lowe’s fault that installer damaged the cabinet. She kept taking installer side and told me that cabinet was already damaged. She has no customer service skills and hung up the phone on me. I twice emailed the salesperson who sold me the dishwasher, installation and warranty for district and regional manager contact information. He never replied back.
- NDNick DeniJan 2, 20265.0Huge help from Mo at the Leesburg location! I had an issue finding a part for a faucet that not even the manufacturer sold, and he was able to help me find a solution to my problem!
- TMTodd McMichaelDec 30, 20251.0Failed to deliver a water heater on schedule, failed to advise in advance or contact me the day of the delivery that it was not coming. Pointed the finger at their supplier for making the mistake. Delivery will not be 1 month later than expected as they had reorder from scratch.
- RDRobert DeFruscioDec 21, 20255.0Well run store. Don't care for the self checkout......
- CCClayton CarrDec 4, 20255.0The Lowe's staff was very professional and extremely helpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Leesburg, VA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, and bathroom storage at Lowe's.
What are the operating hours of Lowe's Home Improvement in Leesburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided if the status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
What types of installation services does Lowe's provide?
Lowe's provides installation services for appliances, backsplashes, blinds, cabinets, carpets, countertops, decks, doors, garage doors, garbage disposals, generators, gutters, flooring, HVAC, lighting, sheds, shower doors, siding, sinks, smart home devices, tile, toilets, vanities, washers & dryers, water filters, windows, roofing, fences, and more.
What nearby places of interest are close to Lowe's Home Improvement in Leesburg?
Nearby places include minuteKEY key and locksmith services, Blue Rhino Propane Exchange, Meadows Farms Nursery & Landscaping, Paris Baguette coffee shop, and CMX Cinemas for entertainment.
Are there any nearby services that can complement my visit to Lowe's in Leesburg, VA?
Yes, near Lowe's you can find services such as Virginia Tire & Auto for automotive repair, La Vie Nail Spa for beauty treatments, and LibertyX Bitcoin ATM for currency exchange.
What local attractions could I visit before or after shopping at Lowe's?
Before or after your visit, you can enjoy the Cobb Theatre for arts and entertainment or the Clarion Hotel & Conference Center for events and lodging nearby.
Does Lowe's provide customer support and how can I contact them?
You can contact Lowe's customer care at customercare@lowes.com or by calling their main phone number at +1 571-510-8163 for assistance.