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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Henrico, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,118 reviews
5 stars
1,043
4 stars
505
3 stars
207
2 stars
112
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff and long wait times for assistance.
Staff Engagement
Several reviews highlighted a lack of staff engagement and morale, with employees appearing disengaged or unmotivated.
Cleanliness and Organization
The store was frequently noted for being clean and organized, although some customers mentioned areas needing improvement.
Delivery Issues
Numerous complaints were made regarding delivery services, including missed appointments and poor communication.
Product Availability
Customers expressed frustration over inventory issues, with many items frequently out of stock or unavailable.
- TSTommy SitzlerJan 1, 20265.0Actually had people ask if I needed help.
- SDS DuPDec 27, 20251.0You can't return ANY christmas decorations after 12/24. I over bought on lights. They are brand new still in the packaging. Terrible return policy. Not printed on the receipt! Lowe's beat me out of $20 plus taxes.
- DPdaniele parkerDec 27, 20254.0Always appreciated the staff and cleanliness of this location.
- EQEric QuarlesDec 16, 20253.0Good selection of tools, staff can be sparse at times, but overall good experience
- DJDavid JankowiakDec 7, 20251.0Visited this store yesterday to grab a couple RR Ties because they are the only Lowe's in the area to carry them. Walking through the store and shopping you could tell the employees were so disengaged, morale was horrible and just seemed they all hated their jobs. Not 1 single associate smiled or made eye contact as we walked around. After purchasing, we waited outside for 20 minutes waiting for them to bring out the forklift to get the ties loaded. I went back in to see what the hold up was, and was told they were coming. 10 minutes later a extremely rude and bossy woman came out on the lift and was literally yelling at all the associates as she drove by them, went to the pile of damaged RR Ties and told an associate and myself that we needed to pick them up and put them on the forks because she couldn't do it with the lift. I replied and said that all these ties seems to be damaged and very rough, but they had 4 other bundles with good ties on them. She snapped at me and told me she wasn't breaking no bands and this pile is what I get. I answered I didn't just pay for damaged product. Her response was she didn't have time for all this and drove away. The associates that was with her just shook his head and walked inside, but came back in a few minutes with side cutters and said he was sorry, let's cut these bands and get you what you paid for. (He was great). I apologized to him for having to deal with the other associates attitude and that's when he informed me that was actually the stores manager. Wow, people like her are the reason why good people are hard to find, they are being ran out of the workforce and killing associate morale. Shame on you Lowe's!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement offer?
Lowe's offers a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage and more.
What are Lowe's Home Improvement store hours in Henrico, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What services does Lowe's provide besides product sales?
Lowe's offers a variety of services including appliance installation, flooring installation, cabinetry installation, garage door installation, and many more home improvement installation services.
Does Lowe's offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online in your Order History. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit after shopping at Lowe's Home Improvement in Henrico?
Nearby you can visit JCPenney for clothing and department store shopping, Tropical Smoothie Cafe for a healthy refreshment, and Firehouse Subs for quick dining options.
Are there any nearby services to help with propane needs near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is nearby for propane supply services, which is convenient if you shop for grills or outdoor cooking equipment at Lowe's.
Where can I find nearby locksmith services around Lowe's Home Improvement?
Minute Key, a key and locksmith service, is located close to Lowe's, making it easy to handle any lock and key needs during your visit.