Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Henrico, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,106 reviews
5 stars
1,036
4 stars
504
3 stars
206
2 stars
112
1 star
248
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Numerous customers reported a lack of staff available to assist, leading to long wait times and unhelpful experiences.
Customer Service
Mixed reviews on customer service; while some employees were praised for their helpfulness, many customers experienced rude or dismissive behavior.
Inventory and Stock
Customers frequently noted issues with product availability and organization, with many items not being in stock or difficult to locate.
Checkout Experience
Long wait times at checkout and issues with self-service stations were commonly mentioned, indicating a need for more cashiers.
Delivery and Order Issues
Several customers expressed frustration with delivery problems and order fulfillment, including missed deliveries and poor communication.
- JGJose Gomez-FerrerNov 13, 20255.0Organized, clean store
- TMTequan MaduroNov 12, 20255.0I love in this store. I have complete slme professionally DIY project myself as a first-homebuyer. Everyone is so helpful and nice. Love the cleanliness of the store.
- TGTreasa GarrettNov 11, 20255.0Great store, clean and organized. Great and helpful employees and Management.
- ESElvin SilsOct 25, 20252.0Not enough staff to help when they have everything locked up you need to buy.
- EEEsperanza Lara (Espy)Oct 19, 20255.0I love this Lowe’s store. I’m a former Home Depot employee- I worked there in my early 20’s and going to Lowe’s still feels like cheating. But it’s closer to my house and I just purchased so I am there all the time. All associates are friendly and knowledgeable in their departments. I’m never there too long as the store is well kept and the app is AMAZING when looking up items I need.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement offer?
Lowe's offers a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage and more.
What are Lowe's Home Improvement store hours in Henrico, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What services does Lowe's provide besides product sales?
Lowe's offers a variety of services including appliance installation, flooring installation, cabinetry installation, garage door installation, and many more home improvement installation services.
Does Lowe's offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online in your Order History. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit after shopping at Lowe's Home Improvement in Henrico?
Nearby you can visit JCPenney for clothing and department store shopping, Tropical Smoothie Cafe for a healthy refreshment, and Firehouse Subs for quick dining options.
Are there any nearby services to help with propane needs near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is nearby for propane supply services, which is convenient if you shop for grills or outdoor cooking equipment at Lowe's.
Where can I find nearby locksmith services around Lowe's Home Improvement?
Minute Key, a key and locksmith service, is located close to Lowe's, making it easy to handle any lock and key needs during your visit.