Brand Certified
Lowe's Home Improvement
3.9(2298 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
4551 S. Laburnum Avenue, Henrico, VA
23231, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(804) 226-5440
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/VA-Henrico/2691
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Henrico, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
3.9
2,298 reviews
5 stars
1,129
4 stars
526
3 stars
231
2 stars
126
1 star
286
- RMRoger MarshallMar 10, 20261.0I will start this by saying, there's some really good people working at this store. Thank you to those select few !! This store is severely under staffed this coupled with people that are either burned out or don't care " it's hard to tell the difference but same outcome " makes this store one of my least favorite places to go. You are as likely to get attitude as you are to get help. The manager is all about excuses rather than results. Not helpful !! What ever happened to cashier's ? What ever happened to customer service ? What happened to going the extra mile because it's the right thing to do. Corporate, staff your store with more people and bring back the employee manned registers. With the excessively high prices on all goods, along with the record high profit margins shown by large corporations today, I think you can afford it. Please keep this in mind, I can choose where to spend my money. If a store isn't a pleasant place to shop. I will likely drive future to find a store that is or decide not to do a project that isn't essential and keep my money in my pocket. Witch was my decision today.
- TETrey EverettMar 3, 20265.0Michael from lawn and garden was probably one of the most helpful people I’ve ever had when shopping. He stopped what he was doing to point me in the right direction (which he didn’t need to do but did). Dude deserves a Lowes service star!
- JWjosh WhiteFeb 24, 20265.0Great place for flower collecting believe it or not
- SSSam SotoFeb 14, 20264.0head to find things.
- TWTiffany WJan 31, 20261.0I’m honestly disappointed with the customer service provided at this store. I placed an order on the 17th of January. It’s now the end of the month and it’s still not here. I wake up and it’s saying my payment declined. So I double checked, it refunded me the money and tried to charge me again but my card was frozen. Lowe’s system refreshes every 7 days according to CS agent and so we called the store for my pick up details because it showed the item shipped and was delivered on their end. The store worker was being so rude and dismissive, and hung up in my face. I don’t aim to be rude to CS workers because I work in CS. She just showed she had no patience to deal with my order situation. She kept saying it was declined and I’m telling her the order is paid for and that’s not the reason for the delay. The system just refreshes every week. She said it’s because of the snow, and I said but it wasn’t snowing here 2 weeks ago. And I can understand the snow causing delays but this order been delayed before the snow. This is not how good customer service is done. Ima just try the Lowe’s on Chester and hope for better customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement offer?
Lowe's offers a wide selection of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage and more.
What are Lowe's Home Improvement store hours in Henrico, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What services does Lowe's provide besides product sales?
Lowe's offers a variety of services including appliance installation, flooring installation, cabinetry installation, garage door installation, and many more home improvement installation services.
Does Lowe's offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online in your Order History. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit after shopping at Lowe's Home Improvement in Henrico?
Nearby you can visit JCPenney for clothing and department store shopping, Tropical Smoothie Cafe for a healthy refreshment, and Firehouse Subs for quick dining options.
Are there any nearby services to help with propane needs near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is nearby for propane supply services, which is convenient if you shop for grills or outdoor cooking equipment at Lowe's.
Where can I find nearby locksmith services around Lowe's Home Improvement?
Minute Key, a key and locksmith service, is located close to Lowe's, making it easy to handle any lock and key needs during your visit.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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