Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Harrisonburg, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,866 reviews
5 stars
1,041
4 stars
455
3 stars
147
2 stars
55
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, long wait times for assistance, and poor phone support.
Product Quality
Several customers expressed dissatisfaction with the quality of products purchased, including damaged appliances and issues with installation services.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, many reviews highlighted a lack of available staff to assist customers, particularly during busy times.
Store Organization
Customers noted that the store is often disorganized, with difficulty finding items and issues with inventory accuracy.
Positive Experiences
Despite the negative feedback, there are numerous mentions of positive experiences with specific employees and the overall selection of products available.
- IIIsraelOct 28, 20255.0Always great service
- YGYumisleymis GarcíaOct 26, 20255.0We've had a very good experience with Jeremy. He helps us find everything we're looking for, explaining how everything works. I 100% recommend this great guy for his work.
- KMKevin MayOct 25, 20251.0Bought a refrigerator from Lowe's it was bad,had replaced but we lost over $200 in food, they would not compensate for food, poor customer service do not buy anything from Lowe's.
- SVSara vasquezSep 24, 20255.0I would like to give a big shout out to the Lowe’s in Harrisonburg Va for the best and fast service. Brian was very helpful and I got a new washer and got it delivered that service also was fast and great
- CWCharles WaggySep 18, 20251.0We have purchased many appliances from Lowe's throughout the year but have been extremely disappointed with our last two purchases. A freezer we purchased a couple months ago was damaged when we took it out of the box (dented and a hinge covering busted. A washer we purchased yesterday is being returned today because of damage on side and bottom. We live 15 miles from your Harrisonburg store and the extra trips adds to my frustration. I will not load another appliance without examining before it leaves the store. On the plus side, our salesman, Tyler, was a 5-star; knowledgeable, helpful, and polite.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Harrisonburg, VA?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Harrisonburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online orders can be returned by initiating the process in your Order History, while in-store returns require proof of purchase at the customer service desk.
What brands does Lowe's Home Improvement carry?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many more.
Are there any services available for installation and repairs at Lowe's?
Yes, Lowe's offers a variety of installation services such as appliances, cabinets, flooring, lighting, doors, and more, as well as repair and assembly services.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
You can visit nearby restaurants like BBQ by Chris Lam, Alberto & Mauricio’s Bistro, or Tropical Smoothie Cafe for a meal, or stay at nearby hotels like Candlewood Suites, Clarion Pointe Harrisonburg, or The Harrisonburg Hotel.
Is there a propane supplier near Lowe's Home Improvement in Harrisonburg?
Yes, Blue Rhino Propane Exchange is located nearby, providing convenient propane supply services to customers in the area.
How can nearby services like minuteKEY help me when shopping at Lowe's?
minuteKEY offers locksmith services nearby, which can assist customers who need key duplication or lock services while shopping at Lowe's Home Improvement.