Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hampton, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,972 reviews
5 stars
1,541
4 stars
728
3 stars
291
2 stars
106
1 star
306
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with difficulties in getting assistance and unhelpful staff.
Product Availability
Customers appreciated the availability of products but expressed frustration with inaccurate stock information and issues with online orders.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, many others were criticized for being unhelpful or lacking product knowledge.
Delivery Issues
Numerous complaints were made regarding delivery services, including damaged items and poor communication about delivery schedules.
Store Environment
The store was generally described as clean and organized, but some customers noted it could be understaffed during busy times.
- DHDeck H4 days ago1.0We ordered an 8' door for a reno project. I was told it had to be picked up by 11/18 (don't know what they would have done with it if I didn't attempt to pick it up on the 18th as it was fully paid for). I made arrangements with my handyman to meet at 7:00 PM to pick up the door. Earlier in the day I tried calling to schedule the pick up so it would be ready and I wouldn't have to wait for it to be brought up front. I called 3 separate times and was on hold for at least 30 minutes each time. When someone did pick up the phone, they simply picked it up and hung up! Finally I was able to get someone on the phone and explained what happened and her response was "I'm sorry we have a lot of customers in the store now." Needless to say that was not the correct way to answer that question! She then proceeded to tell me that it was not necessary to make arrangements prior to picking up the door, just come in and tell them you are here and they will be bring it up. I arrived at 6:30 to give them ample time to get the door to the front. I checked in at the pick up desk and while standing at the counter the CSR told a young man he should take this task. He said "I'm not doing it" and simply walked away. Finally another worker came and said she would handle it. She comes back 10 minutes later and asked me if I could come back another time as the receiving dock was extremely busy and it "would be a minute" before they could get to it. I asked what that meant and she said "I don't know how long it is going to take." Needless to say I was furious. I asked for the manager and an assistant manager came over. I explained what had happened and he simply said "I'm sorry but the receiving dock is busy". I almost lost it but kept my cool and said what are you going to do about it. He said I should just probably come back as he did not know how long it would take to get the door. I told him this is the worst customer service that I have experienced in a long time and he better not give me a date that I have to pick up the door. He said he would make a note in the system. Not once did he try to resolve the issue at hand and get the door out front. Lowe's, like everyone else, has labor that doesn't want to work or care about customer satisfaction. Set your expectations as low as you can and you will not be disappointed.
- NSNinety6 Sixty4Nov 16, 20255.0Wander and Adinson from the Lowe’s delivery team did an exceptional job delivering my refrigerator. They arrived right on time and were extremely professional and courteous throughout the entire process. They went above and beyond to assist with the installation, making sure everything was set up correctly and functioning perfectly before they left. They were attentive, thorough, and made the whole experience smooth and stress-free. They also left the area spotless with no mess at all. Truly outstanding service from beginning to end.
- DKDavid KroegerNov 6, 20251.0No one working to assist you, customer service is terrible.
- ACangela coddingOct 23, 20254.0Always up for a visit to Lowe's especially the garden center . However it's not known as a helpful when it comes to customer service on the floor.
- KKKarla KershawOct 10, 20253.0Came yesterday and was hoping to pick up a couple things really quickly so I could get back to finish my project. A can of Great Stuff, electrical tape and a hand saw…I’ve been coming here for 15 years and it used to be my favorite store. Familiar employees, friendly, knowledgeable and always helpful. Well things change. I couldn’t find electrical tape and the first employee I asked told me it’s scattered thru out the store, but check the end of so and so aisle on the left side. Which it wasn’t there. So I proceeded to just get the can of great stuff which I only found because someone had left one single can out of place in aisle. Found the saw no problem. It was only Stoney that saved the day. I was getting ready to leave and he asked if I needed help and he looked up the appropriate aisle and I found the tape. He was friendly and nice. Please get more people like him.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Hampton, VA?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the store hours for Lowe's Home Improvement in Hampton?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or having reduced hours.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers in Hampton, VA.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What brands does Lowe's Home Improvement carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Kitchenaid, Weber, and many more.
What payment options are accepted at Lowe's Home Improvement?
Accepted payment options include American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby food options if I visit Lowe's in Hampton?
Yes, nearby food options include Dominic's of New York food truck, Magic Foods American restaurant, Sonic Drive-In for fast food, CiCi's Pizza, and Carino's Italian Grill.
Where can I find a propane exchange near Lowe's Home Improvement in Hampton?
Blue Rhino Propane Exchange is located nearby, providing a convenient place to exchange propane tanks when visiting Lowe's.
Are there any locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key locksmith services are nearby, which is useful for key or lock needs when visiting the area.
What nearby facilities can customers visit around Lowe's Home Improvement in Hampton?
Customers can also visit BJ's Wholesale Club for grocery and gas station services, Hampton University nearby for college errands, and various automotive and health services such as BJ's Tire Center and BJ's Optical.