Extra Space Storage

4.9
1271 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1141 W Pembroke Ave in Hampton, VA today! Our large selection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1141 W Pembroke Ave, Hampton, VA
23661, United States

Hours

Reviews

4.9
1,271 reviews
5 stars
1,190
4 stars
57
3 stars
7
2 stars
6
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Daphne and Angelina.

Cleanliness

The facility is frequently noted for being clean, well-kept, and secure, contributing to a positive customer experience.

Efficiency

Many reviews highlighted the quick and easy process of renting storage units, with staff providing clear instructions and assistance.

Value

Customers appreciated the affordability of the storage options, often mentioning the reasonable prices in relation to the quality of service.

Communication

The business received positive feedback for its reliable communication, including prompt responses to inquiries and follow-up calls.
  • JM
    Jena Massey
    Oct 27, 2025
    5.0
    Extra space storage is a very clean, we'll kept and budget friendly storage facility The customer service was phenomenal. I felt like I was talking to friends.
  • LW
    LEON WELLS
    Oct 17, 2025
    5.0
    Shakira and Daphne was very helpful made the process easy and quick. Thanks.
  • TM
    Trashona Moore
    Oct 13, 2025
    5.0
    I visited the office recently to get some information, and Tasha was incredibly helpful and patient. She took the time to make sure I understood everything clearly.
  • DC
    Donzella Candelaria
    Oct 9, 2025
    5.0
    Great customer service. Thank you Tammy
  • LJ
    Leeyah J
    Sep 29, 2025
    5.0
    Natasha went above and beyond in her role. From the very beginning, she stayed on top of contacting me after my original online request. When I came into the store, she took excellent care of me and all my storage needs. I will gladly recommend her to anyone in need of service. Natasha truly deserves recognition—she should definitely get a raise. I sincerely appreciate all of her help!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.