Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Gordonsville, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,381 reviews
5 stars
741
4 stars
329
3 stars
125
2 stars
56
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for poor attitudes and lack of assistance.
Product Availability
Customers frequently report issues with product availability and stock discrepancies, leading to frustration during shopping.
Staff Knowledge
Several reviews highlight knowledgeable staff who provide valuable assistance, particularly in the garden and appliance departments.
Checkout Experience
Many customers express dissatisfaction with the checkout process, citing long wait times and a preference for more staffed registers over self-checkout.
Store Condition
The store is generally described as clean and well-organized, but some customers noted damaged products on the shelves.
- JPjamie powell4 days ago5.0It was a very easy process....pulled up, checked in and they brought out my item within 5 mins
- CHChristine Hamilton5 days ago1.0Your ai help is of NO help for my question. I’ll go elsewhere.
- RBRichelle BishopOct 2, 20255.0My husband and I moved into our new home last year and have been going to Lowe’s for all of our landscaping needs. David who works in the garden area is so knowledgeable and genuinely kind. He has recommended great plants to us and knows so much about everything! We enjoy seeing him every time we stop in and catching up on how far our grass and plants have come along.
- JRJan RadcliffeSep 19, 20251.0No stars! Worst customer service ever. No one is working there and definitely could care less about customers. Dug up a Colorado blue spruce tree that was purchased last holiday season, had the original purchase tag on it stating 1 year guarantee and price $78 + , had original now faded holiday bow on it....did not have the receipt. Receipts fade before you get them out the door but who keeps a holiday tree receipt for 9 months??? Shouldn't tree, tag and bow be sufficient plus digging it up and bringing it in. Oh did I mention, I have witness who was with me when I purchased (my husband is disabled vet who couldn't go with me) tree and have witness who planted it for me bc im handicapped, retired and on a fixed income. Paid someone to dig it up and take it in today....would not give me a gift card for said tree. Who in their right mind would not look at the tree tag, bow and tree and know that it was not a legitimate return....Lowes has gotten pitiful... I would advise no one to buy plants, trees there bc they won't honor their own guarantee .
- CVChelsea VarselSep 18, 20255.0Ramiro was extra kind and helpful
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Gordonsville, VA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, garden equipment, and more to meet your home improvement needs.
What are the store hours for Lowe's Home Improvement in Gordonsville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Can I order products online and pick them up in store at Lowe's?
Yes, Lowe's offers in-store pickup for online orders, allowing you to shop conveniently online and pick up your items at the Gordonsville store.
Does Lowe's Home Improvement provide delivery services?
Yes, Lowe's offers delivery services to bring your purchases directly to your home.
What payment options are accepted at Lowe's in Gordonsville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for purchases.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, doors, HVAC systems, and more to help with your home projects.
How can customers find deals and coupons for Lowe's?
Customers can find coupons and savings by visiting the Lowe's online savings page or downloading the Lowe's app from the Apple App Store or Google Play Store.
What are some nearby dining options if I visit Lowe's in Gordonsville?
Nearby dining options include Wendy's, Popeye's Louisiana Kitchen, Taco Bell, El Mariachi Mexican Bar and Grill, and lelos' pizza, making it convenient to grab a meal before or after your shopping trip.
Are there nearby automotive services near Lowe's in Gordonsville?
Yes, nearby automotive services include Advance Auto Parts for parts and accessories, Aqua Express Car Wash for vehicle cleaning, and Walmart Auto Care Centers for repairs and maintenance.
What nearby facilities can help with banking and mailing needs when visiting Lowe's?
Nearby financial and mailing services include Woodforest National Bank for banking, PNC ATM for cash access, Coinstar for coin exchange, and UPS Access Point location for package shipping and receiving.