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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Gordonsville, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,386 reviews
5 stars
742
4 stars
331
3 stars
125
2 stars
56
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unprofessional behavior from staff.
Product Availability
Customers expressed frustration with product availability and issues with online orders, including incorrect deliveries and lack of stock.
Store Experience
The store layout and organization received criticism, with reports of damaged products and difficulty finding items, although some customers noted helpful staff.
Checkout Process
The checkout experience was frequently mentioned as problematic, with many customers frustrated by self-checkout only options and long wait times.
- DDdalacanlaleDec 13, 20251.0I used the mobile check-in process for store pickup. I initially checked in, then realized I still needed to purchase another ONE item inside the store. After paying for that item, I went to the pickup location. As soon as the associate handed me my order, she spoke to me in a condescending and unprofessional tone, stating that she had been waiting over FIVE minutes for me because I had already checked in. I was honestly dumbfounded by how aggressive her approach was. I have used store pickup at other Lowe’s locations before, where I’ve had to wait in line while other customers were being served, so I don’t understand why this situation caused such hostility. I would think store pickup is meant to be a strategy to encourage more business, since customers often spend additional time and money in the store. In my case, I was only a little over five minutes from checking in before I arrived at the pickup area. Associates may be busy, but this interaction felt unnecessary and unprofessional. Store pickup should be a convenience, not an experience where customers are spoken down to over minor timing issues.
- SPsarah PaskalDec 13, 20251.0Me and my family went to get a Christmas tree from here. They don’t help with tying on the tree anymore ! Since when , the last 4 years we received amazing customer service and help not this year. We will never be back . The competitor will be getting our business for now on. Laziness and horrible customer service!
- JPjamie powellNov 20, 20255.0It was a very easy process....pulled up, checked in and they brought out my item within 5 mins
- CHChristine HamiltonNov 19, 20251.0Your ai help is of NO help for my question. I’ll go elsewhere.
- RBRichelle BishopOct 2, 20255.0My husband and I moved into our new home last year and have been going to Lowe’s for all of our landscaping needs. David who works in the garden area is so knowledgeable and genuinely kind. He has recommended great plants to us and knows so much about everything! We enjoy seeing him every time we stop in and catching up on how far our grass and plants have come along.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Gordonsville, VA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, garden equipment, and more to meet your home improvement needs.
What are the store hours for Lowe's Home Improvement in Gordonsville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Can I order products online and pick them up in store at Lowe's?
Yes, Lowe's offers in-store pickup for online orders, allowing you to shop conveniently online and pick up your items at the Gordonsville store.
Does Lowe's Home Improvement provide delivery services?
Yes, Lowe's offers delivery services to bring your purchases directly to your home.
What payment options are accepted at Lowe's in Gordonsville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for purchases.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, doors, HVAC systems, and more to help with your home projects.
How can customers find deals and coupons for Lowe's?
Customers can find coupons and savings by visiting the Lowe's online savings page or downloading the Lowe's app from the Apple App Store or Google Play Store.
What are some nearby dining options if I visit Lowe's in Gordonsville?
Nearby dining options include Wendy's, Popeye's Louisiana Kitchen, Taco Bell, El Mariachi Mexican Bar and Grill, and lelos' pizza, making it convenient to grab a meal before or after your shopping trip.
Are there nearby automotive services near Lowe's in Gordonsville?
Yes, nearby automotive services include Advance Auto Parts for parts and accessories, Aqua Express Car Wash for vehicle cleaning, and Walmart Auto Care Centers for repairs and maintenance.
What nearby facilities can help with banking and mailing needs when visiting Lowe's?
Nearby financial and mailing services include Woodforest National Bank for banking, PNC ATM for cash access, Coinstar for coin exchange, and UPS Access Point location for package shipping and receiving.