Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Glen Allen, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,445 reviews
5 stars
756
4 stars
344
3 stars
127
2 stars
52
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unhelpful staff.
Product Availability
Customers frequently noted that the store is well-stocked and they can usually find what they need, although there were complaints about items not being available as advertised.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including damaged items, missed appointments, and poor communication from delivery personnel.
Store Experience
The store environment received positive remarks for cleanliness and organization, but there were complaints about the self-checkout process and the lack of human cashiers.
Management Response
Some customers praised specific managers for resolving issues effectively, while others expressed frustration over unresponsive management and lack of accountability.
- DDDustinNov 16, 20251.0Go to Ace, go to Pleasants. When a company gets this big, someone gets shot parked in a parking lot in Oregon. Judging by the comments, their security training is generally the same, mistrustful. So do not trust them either.
- MOMadeleine OsborneOct 29, 20251.0Horrible customer service, what should have been a 15 minute transaction tops turned into an hour. Lots of me running around the store having aisles pointed at, rather than being led by employees and given the help I needed. I was tempted to leave to go elsewhere but had already invested too much time.
- ALAl LenOct 28, 20251.0Imagine making a $700 transaction and the mask lady asks if you paid for your energy drink lol. I don't have time to write a novel, but maybe you guys can put your loitering employees to work at the registers so they don't have to insult my intelligence at the self checkout.
- MCMelissa ClementsOct 18, 20255.0I was coming in to grab these four crates and I ran into Vince on my way cause he could see that I was really lost in the store. He showed me where the aisle was and showed me where to get the item that I needed. He was so nice Amazing customer service and then he knew that it was a lot more that I could carry and he walked me to my car and helped me. He is so kind and nice and I really enjoyed my experience.
- CBCresia BooOct 1, 20251.0I recently purchased an exterior door from this store. I used a gift card to purchase the door in store which could be used for in store and online purchases. I had to end up returning the door because it was the wrong door and I had to order a custom door from Lowes with installation. When I returned the door they gave me an in-store card and not a gift card. When I went to pay for my custom door online I was informed by the millwork associate that I couldn't use the in-store credit online and it had to be used in the store. I used 2 other giftcards which were the same as the giftcard I used to purchase the original door in August and I had to put the rest on my Lowes credit card. I am currently out of $475.09 which is the total of my instore credit when I still purchased from Lowe's. I should have all the ways available to me to purchase from Lowe's as that original gift card gave me and not have to only be pigeon holed into only purchase from the store. I called customer service on 10/1/2025 and they said that I would need to visit the store which I also did on 10-1/2025 and the lady at the returns desk informed me that it was nothing they can do and they do not refund on giftcards because they don't have any. I still have the original giftcard thatI used to make the purchase. I am going to head back up there and see if I can speak with a manager because I don't understand why this in-store credit can't at least be put towards my Lowe's credit card.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Glen Allen, VA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, heating & cooling, home décor, kitchen items, lumber, paint, patio furniture, power tools, plumbing, storage, tools, washers & dryers, windows & doors, and more. They also provide various installation services such as appliances, flooring, cabinets, decking, doors, HVAC, lighting, roofing, and fence installation.
What are the operating hours of Lowe's Home Improvement in Glen Allen, VA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's in Glen Allen offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Glen Allen?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any loyalty or coupon apps available for Lowe's shoppers?
Yes, Lowe's has an app available on iOS and Android which includes coupons and savings. You can find it under the name 'Lowe's' in the App Store or Google Play Store.
What are some nearby dining options customers can visit before or after shopping at Lowe's?
Nearby dining options include Anant Cuisine Of India, Captain D’s, Jersey Mike’s Subs, Cook Out, Domino’s Pizza, and Naz’s Halal Food - Glen Allen, offering a variety of cuisines that can complement your shopping trip.
Are there local wellness or spa services near Lowe's in Glen Allen?
Yes, customers visiting Lowe’s can also enjoy wellness and spa services nearby such as Massage Envy - Short Pump, Bombshell Brazilian Waxing and Beauty Lounge, and Foot Massage centers for relaxation.
If I need automotive services while near Lowe's, where can I go?
Nearby automotive service providers include Merchant's Tire & Auto Centers, Tire Kingdom, and NTB-National Tire & Battery, offering tire services and automotive repair.
Does Lowe's Glen Allen support customers who speak languages other than English?
Yes, Lowe’s provides services in English and Spanish, and in-store translation services are available for other languages to assist diverse customers.