Brand Certified
Lowe's Home Improvement
4.0(1636 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4401 Pouncey Tract Road, Glen Allen, VA
23060, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(804) 364-5975
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/VA-Glen-Allen/0687
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Glen Allen, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,636 reviews
5 stars
866
4 stars
370
3 stars
143
2 stars
63
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or dismissive.
Product Availability
Customers appreciate the wide selection of products, but there are frequent complaints about items being out of stock or not available as advertised.
Checkout Experience
Many customers express frustration with the self-checkout process and the lack of human cashiers, leading to longer wait times.
Returns and Refunds
Numerous reviews highlight issues with the return policy, particularly regarding the refusal to accept returns without receipts, leading to dissatisfaction.
- MSMegan S4 days ago5.0Absolutely exceptional customer service! Eric was very nice and honored an online discount for us - Multiple customer service associates around the store happy to help and answer questions. Happy to have given them our money!
- CCCorey Carpenter5 days ago1.0Zion store is incredibly annoying to deal with. One or two employees at best are helpful but in general you end up searching for help. They act like you are bothering them and have no idea about the products for sale.
- AOAndrew OgburnFeb 24, 20265.0Shout out to ken in appliances for being knowledgeable, helpful, and concise
- CCCameron Kelley (Cam)Feb 21, 20265.0Petunia helped me at self checkout and was incredible. Great person and extremely helpful. Thank you Petunia!!!
- TMThomas MatalavageFeb 7, 20262.0One of the managers (first initial "S") was not able to fulfill their role as a manager today. A good manager uses critical thinking skills in unique scenarios ensuring customers are happy within reason. "S" failed that today and with a attitude that made me decide to shop elsewhere. Lowes (and it's competitors) store's sell similar items, therefore the only thing that makes them special are the people who work there. Unfortunately, one person brought their whole team down in this area for me, a long-time customer, today.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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