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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Glen Allen, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,455 reviews
5 stars
761
4 stars
347
3 stars
127
2 stars
52
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor experiences and long wait times.
Return Policy Issues
Many customers expressed frustration with the return policy, particularly regarding the lack of store credit options and inconsistent enforcement of policies.
Delivery Problems
Numerous reviews highlighted issues with delivery services, including delays, poor communication, and damaged items upon arrival.
Product Quality Concerns
Several customers reported dissatisfaction with the quality of products purchased, particularly appliances and custom orders.
Helpful Staff
Despite negative experiences, many customers acknowledged specific employees who provided exceptional service and assistance.
- OCOliver C3 days ago4.0This location usually has everything in stock that I am looking for. Some of the employees could use a refresher in customer service...
- LBLisa BDec 19, 20255.0Had a complicated return. Dy'mond and Lorie provided excellent customer service with a Smile!!! :)
- SMStephanie MethenyDec 3, 20251.0I went in to exchange or get store credit for an items that was the wrong size. I specifically asked for store credit so I could repurchase the correct item at the same time. They just refunded it to a card that I do not have and do not care and just shrug. They say there's no option for store credit at all and I never had that option nothing they can do. Yes, I had the original receipt. Don't shop at Lowe's.
- RKRobbie KlineDec 3, 20255.0Mr Binkley approved.
- ELE. L.Nov 30, 20251.0"Be careful what you buy online. I bought a grill through their website and now I can’t return it because it looks very cheap and low-quality. And that same person is trying to convince me that I didn’t even buy it from them. They took the money, I bought it on their website, and now I can’t return it. The grill, as I already said, looks very cheap and low-quality. Now my money is gone."
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Glen Allen, VA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, heating & cooling, home décor, kitchen items, lumber, paint, patio furniture, power tools, plumbing, storage, tools, washers & dryers, windows & doors, and more. They also provide various installation services such as appliances, flooring, cabinets, decking, doors, HVAC, lighting, roofing, and fence installation.
What are the operating hours of Lowe's Home Improvement in Glen Allen, VA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's in Glen Allen offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Glen Allen?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any loyalty or coupon apps available for Lowe's shoppers?
Yes, Lowe's has an app available on iOS and Android which includes coupons and savings. You can find it under the name 'Lowe's' in the App Store or Google Play Store.
What are some nearby dining options customers can visit before or after shopping at Lowe's?
Nearby dining options include Anant Cuisine Of India, Captain D’s, Jersey Mike’s Subs, Cook Out, Domino’s Pizza, and Naz’s Halal Food - Glen Allen, offering a variety of cuisines that can complement your shopping trip.
Are there local wellness or spa services near Lowe's in Glen Allen?
Yes, customers visiting Lowe’s can also enjoy wellness and spa services nearby such as Massage Envy - Short Pump, Bombshell Brazilian Waxing and Beauty Lounge, and Foot Massage centers for relaxation.
If I need automotive services while near Lowe's, where can I go?
Nearby automotive service providers include Merchant's Tire & Auto Centers, Tire Kingdom, and NTB-National Tire & Battery, offering tire services and automotive repair.
Does Lowe's Glen Allen support customers who speak languages other than English?
Yes, Lowe’s provides services in English and Spanish, and in-store translation services are available for other languages to assist diverse customers.