Brand Certified
Lowe's Home Improvement
4.1(1303 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8417 Carrollton/Pike Road, Galax, VA
24333, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(276) 238-3000
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/VA-Galax/1072
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Galax, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,303 reviews
5 stars
730
4 stars
287
3 stars
135
2 stars
44
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were reported as rude or unhelpful.
Checkout Experience
Many customers expressed frustration with self-checkout systems and the lack of cashiers, leading to dissatisfaction with the checkout process.
Product Availability
Customers reported issues with product availability and quality, particularly with lumber and appliances, leading to disappointment.
Staff Assistance
While some customers found staff to be friendly and helpful, others struggled to find assistance on the sales floor.
- SMStephanie C Muiter1 day ago5.0Friendly staff and clean store!
- WWWilliamJan 29, 20261.0Not impressed. I called to get information about an appliance. An AI answered the phone. It took forever to ask for customer service. I finally spoke to customer service and asked for a manager. She started to say different names and again I said A manager. They put me on hold for to long and hung up. I did talk to someone in appliance and they transfered me and no one answered. Horrible customer service for a million dollar company.
- ASAna SmithJan 14, 20265.0I had the best experience thanks to Jim who helped me patiently pick all my blinds and appliances. I am definitely coming back and
- SPSusie PooleJan 1, 20265.0Lisa in flooring very helpful today.
- TMTim MurdochDec 10, 20251.0Let alone we have to do our own checkouts. Then had a person that is supposed to be watching the registers get upset with me because I did not know how to input some bolts. She was too busy talking to another employee. Sarcastically said im not putting the numbers in correctly, I said im not trained on how to be a cashier in lowes!! No clear directions and totally not my job!! Seriously WHY do they not have a single cashier in this store up front. This is total bs we have to check ourselves out and its like pulling teeth to actually get HELP!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Galax, VA?
You can find appliances, bathroom supplies and vanities, building supplies, electrical items, flooring, garden tools, grills, hardware, heating and cooling products, kitchen essentials, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, tools, washers and dryers, water heaters, windows and doors, and more.
What services does Lowe's Home Improvement offer for installation?
Lowe's provides installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, sheds, shower doors, shutters, siding, sinks and faucets, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring installation.
What are the store hours for Lowe's Home Improvement in Galax, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with the store closed on November 27 and December 25, and shorter hours on other holidays.
Does Lowe's Home Improvement in Galax offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment options are accepted at Lowe's Home Improvement in Galax, VA?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What should I bring when picking up an order at Lowe's?
Bring the order confirmation email or order number along with a photo ID such as a state driver's license, military ID, or state ID. Only the cardholder or an authorized user of the credit card may pick up the order.
What nearby places might be useful when visiting Lowe's Home Improvement in Galax?
Nearby places include Blue Rhino Propane Exchange for propane supplies, Minute Key for locksmith services, and Skyline National Bank if you need banking services during your trip.
Are there nearby services where I can rent trucks or storage units near Lowe's Home Improvement in Galax?
Yes, you can find U-Haul Neighborhood Dealer for truck rentals and Galax Storage - Carrollton for self-storage facilities nearby.
What nearby amenities can I visit for food or personal care when shopping at Lowe's in Galax?
Close to Lowe's, you can visit Cafe Vapes for coffee and e-cigarette products, Nailsbycarina for nail salon services, and SMARTSTYLE for haircuts and beauty salon services.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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