Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Galax, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,189 reviews
5 stars
667
4 stars
269
3 stars
126
2 stars
40
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness while others are criticized for being unresponsive or rude.
Product Availability
Customers frequently mention issues with product availability and quality, particularly in the lumber department.
Store Atmosphere
The store atmosphere is described as inconsistent, with some customers enjoying their experience while others report a negative atmosphere.
Checkout Experience
Many customers express frustration with the self-checkout process and difficulty finding cashiers.
Helpful Staff
Several reviews highlight specific employees who provided exceptional service, indicating that there are standout staff members despite overall concerns.
- KBKatie BrownNov 4, 20251.0Horrible store management. The management should not be talking badly and laughing at other employees in front of customers. Return staff is rude. I can see why the store looks the way it does and why everyone i know drives to Mount Airy to avoid this store.
- JSJonathan StanleyOct 28, 20251.0Workers are lazy never help customers I'd recommend going to Parker's building supply it's a thousand times better
- LOLarry OsborneOct 27, 20255.0Very helpful explaining product to me.
- CSChris StrachanOct 19, 20251.0Horrible customer service. Don't have answers to questions about returns. Refuse to accept returns even having proof and a extended warranty. Lowe's will rip you off, sell a extended warranty that they won't honor, can't and won't help you with how to handles defective product that they now longer sell.
- SFShane FlemensOct 14, 20255.0Thanks, for being so friendly! Thanks fire department for supporting the community!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Galax, VA?
You can find appliances, bathroom supplies and vanities, building supplies, electrical items, flooring, garden tools, grills, hardware, heating and cooling products, kitchen essentials, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, tools, washers and dryers, water heaters, windows and doors, and more.
What services does Lowe's Home Improvement offer for installation?
Lowe's provides installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, sheds, shower doors, shutters, siding, sinks and faucets, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring installation.
What are the store hours for Lowe's Home Improvement in Galax, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with the store closed on November 27 and December 25, and shorter hours on other holidays.
Does Lowe's Home Improvement in Galax offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment options are accepted at Lowe's Home Improvement in Galax, VA?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What should I bring when picking up an order at Lowe's?
Bring the order confirmation email or order number along with a photo ID such as a state driver's license, military ID, or state ID. Only the cardholder or an authorized user of the credit card may pick up the order.
What nearby places might be useful when visiting Lowe's Home Improvement in Galax?
Nearby places include Blue Rhino Propane Exchange for propane supplies, Minute Key for locksmith services, and Skyline National Bank if you need banking services during your trip.
Are there nearby services where I can rent trucks or storage units near Lowe's Home Improvement in Galax?
Yes, you can find U-Haul Neighborhood Dealer for truck rentals and Galax Storage - Carrollton for self-storage facilities nearby.
What nearby amenities can I visit for food or personal care when shopping at Lowe's in Galax?
Close to Lowe's, you can visit Cafe Vapes for coffee and e-cigarette products, Nailsbycarina for nail salon services, and SMARTSTYLE for haircuts and beauty salon services.