Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Gainesville, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
13000 Gateway Center Drive, Gainesville, VA
20155, United States
Hours
Reviews
4.0
1,286 reviews
5 stars
692
4 stars
290
3 stars
82
2 stars
47
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and long wait times for assistance.
Delivery Issues
Customers frequently reported problems with delivery, including delays, incorrect items, and lack of communication regarding orders.
Positive Staff Interactions
Some customers praised individual employees for their helpfulness and professionalism, indicating that there are positive experiences amidst the negative.
Product Availability
While many customers found the store well-stocked, there were complaints about missing items and issues with online order fulfillment.
Management Concerns
Several reviews mentioned ineffective management and lack of accountability, contributing to overall dissatisfaction with the store.
- ZRZafar Roostamov6 days ago5.0I had issues with the special refund bonus and manger of the store resolved
- PDPhu DuongNov 14, 20251.0This is not directly a Lowe’s issue, but I believe Lowe’s should do a better job selecting trustworthy vendors. I purchased the $29 HVAC tune-up through Lowe’s, and ARS was the contractor assigned. Below is my review of ARS: After the tune-up, my unit stopped blowing air. We had no intention of replacing the system with ARS, especially after speaking with another HVAC technician who offered a much more reasonable price. The other technician found that the blower fan wasn’t working because the capacitor had been unplugged. It appears the ARS technician or estimator disconnected it, which caused unnecessary trouble and additional cost for me to bring in another professional. Very unprofessional service — not trustworthy. I do not recommend using ARS.”
- NRNancy RamosNov 11, 20255.0Got helped finding an item. Organized and accurate stock numbers. I went in for an item that saus one in stock,online
- SSSally SolimanNov 10, 20251.0Delivery & installation problems have been reported: damaged items on arrival, long delays, issues fitting correctly. The kitchen cabinet takes 2 month to delivery 🚚 and been than 2 weeks without installation missing parts it will take more month to finished really bad customer service
- QQQKKHANOct 22, 20251.0I bought over $4000 things including a shark vacuum and air purifier from Lowe’s Gainesville store after 3 days I was trying to return those things because those were working as per my expectations. I go to store and trying to return but the employee was very rude and refused to return those things. I don’t know what kind of problem she had. I was very bad experience. I didn’t return the things. I never recommend anyone for Loweszz
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Gainesville, VA?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, paint, patio furniture, tools, and more at Lowe's Home Improvement.
What are the operating hours of Lowe's Home Improvement store in Gainesville, VA?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours vary on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be initiated online or at the customer service desk in store with proof of purchase.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
What kinds of installation services does Lowe's provide?
Lowe's offers installation services including appliances, cabinets, carpet, decking, doors, HVAC, lighting, flooring, roofing, windows, and more.
Are there any nearby places where I can get propane exchanged after shopping at Lowe's?
Yes, the Blue Rhino Propane Exchange is nearby where you can conveniently exchange propane tanks.
If I need key or locksmith services near Lowe's, where should I go?
You can visit minuteKEY or Minute Key nearby for key and locksmith services.
What nearby retail stores can I visit for home décor after shopping at Lowe's?
You can visit Great Gatherings, Pier 1 Imports, or HomeGoods for home décor and related retail items near Lowe's.