La-Z-Boy Gainesville

4.6
729 reviews

About

Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Gainesville
7311 Atlas Walk Way, Gainesville, VA
20155, United States

Hours

Reviews

4.6
729 reviews
5 stars
597
4 stars
65
3 stars
19
2 stars
11
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the knowledgeable and friendly staff, highlighting their helpfulness and professionalism during the shopping experience.

Product Quality

While some customers expressed satisfaction with the quality of the furniture, others reported issues with defects and dissatisfaction with warranty coverage.

Shopping Experience

Overall, customers enjoyed a relaxed shopping environment with no pressure, although some experienced miscommunication regarding product details and pricing.

Delivery Issues

Several reviews mentioned delays and issues with delivery, including damaged items and lack of assistance during pickup.

Mixed Reviews

Feedback varied significantly, with some customers having excellent experiences while others reported serious concerns, indicating inconsistency in service and product quality.
  • CR
    Chasity Reeder
    3 days ago
    5.0
    Wonder products and service
  • MM
    Mohamid
    Oct 28, 2025
    1.0
    I visited the Lazy Boy store in Gainesville while shopping for a new couch for my home. During my visit, I noticed that one of the employees had her child with her at work. I asked the person assisting me if that was normal, and he said that she brings her child in when she has him.Personally, I found that very unprofessional for a company like Lazy Boy to allow. It made me uncomfortable as a customer, and I decided to leave without completing my purchase. Having a child present in a professional retail environment just doesn’t seem appropriate. I don’t recommend shopping here.
  • SL
    Steve Langford
    Oct 12, 2025
    5.0
    Great Service from Cindy Diaz. Would use again!!
  • CM
    Connie McDermott
    Oct 5, 2025
    5.0
    Great experience! Staff was knowledgeable and super helpful!
  • JT
    James Trotter
    Sep 18, 2025
    1.0
    I spent well over 12k on a leather sectional just over a year ago. I bought a 5 year service plan apparently that only covers the power, not anything else with the couch. There’s a place on the left armrest in the back corner, where the padding head either not been placed or fell through and I just noticed it, but since I am two months outside of the one year covered timeframe, and even though it’s a manufactured defect, La-Z-Boy will not stand by their product and fix the issue. They want to charge for labor and parts. This will be the last time I ever do business with La-Z-Boy. Store associates have no clue on warranty information

Frequently Asked Questions About La-Z-Boy Gainesville

What types of furniture does La-Z-Boy Gainesville offer?

They offer recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.

Does La-Z-Boy Gainesville provide delivery services?

Yes, they offer delivery services for their furniture products.