Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fredericksburg, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
299 Banks Ford Parkway, Fredericksburg, VA
22406, United States
Hours
Reviews
4.4
949 reviews
5 stars
606
4 stars
207
3 stars
58
2 stars
28
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor customer service, especially regarding assistance and communication during the checkout and delivery processes.
Store Cleanliness
Customers consistently noted that the store is clean and well-organized, making it easy to find items.
Product Availability
The store generally has a good selection of products, with many customers reporting that they could find what they needed.
Checkout Experience
There were numerous complaints about the checkout process, particularly regarding the lack of cashiers and reliance on self-checkout, leading to frustration among customers.
Delivery Issues
Several reviews highlighted problems with delivery services, including missed appointments and poor communication regarding delivery schedules.
- DLDewey Lowman2 days ago1.0I told the service desk there was a car with a window down. They affirmed none of the three of them did not have that car. NO mention on the intercom to shoppers. PITIFUL!! THANKS FOR NOTHING!
- SSSusan SmircoOct 11, 20255.0I always go to Lowes for my Primo water. In and out. 5 minutes today. Love this store.
- MBMichael BeckOct 3, 20255.0Clean, accurate inventory when you check online and then shelves, never too busy or crazy to go and pick up materials from
- RRrmf3860 “Bob” rmf3860Sep 30, 20251.0Trying to reach a customer service human on the phone is an exercise in frustration. Their machine generated BOT is a useless, incapable, worthless waste of time. Makes me hate Lowes and shop elsewhere.
- BBBrittanySep 16, 20251.0Should be a great Lowes because of parking but it's a reason no customers are evere there. It's insane. There are always 50 ppl on the floor but no one can ever walk you to a product so the customers there are walking in circles with nothing in their hands the entire time. I just asked 5 different ppl where a set of gloves were and each time I was sent to a different section. Do u think I found what I came for? Absolutely not. They'll even shoot two isles out like 29 and 7 and expect you to find them knowing u can see any numbers of the other isles from the others. I hate this Lowes so much much I have to remember to go all the way to Stafford or Fredericksburg because they're ridiculous
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products and brands does Lowe's Home Improvement in Fredericksburg, VA offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kobalt.
What are the store hours for Lowe's Home Improvement in Fredericksburg?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that hours may vary on holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I find and order products online from Lowe's?
You can search for products online using keywords, item numbers, brand, or model numbers. You can also browse by department on Lowe's website to shop their selection.
What is the address and contact information for the Fredericksburg, VA Lowe's Home Improvement?
The store is located at 299 Banks Ford Parkway, Fredericksburg, VA 22406. You can contact them by phone at +1 540-371-2686 or via email at customercare@lowes.com.
What nearby places can I visit around Lowe's in Fredericksburg?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Sonic Drive In for fast food.
Are there dining options near Lowe's Home Improvement in Fredericksburg?
Yes, nearby dining options include Bojangles' Famous Chicken 'n Biscuits, Chick-fil-A, Dairy Queen Grill & Chill, Waffle House, and El Jimador Azteca Mexican Restaurant.
What automotive-related services and stores are close to Lowe's in Fredericksburg?
Nearby automotive options include O'Reilly Auto Parts, Goodyear Auto Service, NTB-National Tire & Battery, Motohaven LLC motorcycle and car dealer, and Emerald Auto used car dealer.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's offer?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks, smart home systems, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fence, and flooring.