Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Franklin, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
826 reviews
5 stars
459
4 stars
212
3 stars
66
2 stars
19
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for being helpful and friendly, while others are criticized for being rude or unresponsive.
Store Environment
Customers noted that the store is clean and well-stocked, but many complained about the uncomfortable heat and lack of air conditioning.
Staff Availability
There are frequent complaints about insufficient staff to assist customers, leading to long wait times and feelings of neglect.
Product Availability
While many customers found what they needed, there are recurring issues with stock levels and items being out of stock.
Checkout Experience
The checkout process received mixed reviews, with some customers appreciating the self-checkout system while others experienced delays and issues.
- SSsusan sorensenNov 4, 20255.0Very knowledgeable and friendly staff!
- NANikki AllsbrookJul 27, 20251.0My mother came into the store this Saturday July 26th. She is a woman in Lowe’s. Common sense tells you a woman in Lowe’s probably doesn’t know much about what the items are OR WHERE THEY ARE. Most typical women don’t know much about it. Anyways, she would stop near the type of item she needed, (ex: a pole saw) so she’s looking at all the different ones etc. Also, looked at many others things she needed for her home. During all of this she was constantly being followed by a male employee and then chased down by a woman multiple times that seemed to be a manager. The manager asked how she planned to pay for the items before she was even ready to check out. Why the hell is that your business? She will pay when she’s done shopping. She has a Lowe’s credit card and shops with Lowe’s frequently. She also does very well for herself. The HARASSMENT is ridiculous. You can’t just assume someone is shoplifting. There is no time limit on how long you can shop around. She had summer outfit on and you can’t exactly fit a damn pole saw inside of your shirt now can you??? Do some work instead of chasing people around and making assumptions. She ended up going to her car and crying because of the way she was treated in this store. Maybe consider a customer service class for the employees at this location!
- GGGregJul 19, 20255.0Excellent Lowe’s the young people there care about their job! They are very professional
- DKDonna KarafaJun 27, 20251.0Always so hot inside that store. I'd shop longer if it was cooler & comfortable. I was told they have new ac unit, but it's still so hot & miserable.
- POP OJun 14, 20255.0Best ever experience at the Franklin, VA location! Went in on 05/11/25 to get several large 2'x2' porcelain pavers to finish a project. On first encounter, Tequwan didn't hesitate to assist and immediately went to get help and Benjamin came with the forklift. They pulled out the pallet, and helped go through the stacks of pavers, one by one, to make sure they were not damaged. They were very professional, provided lighthearted conversation, and worked really well together as a team to get the job done efficiently. We have previously purchased these pavers at other Lowe's locations in Hampton, Newport News 0420, and W. Chesapeake and did not receive this level of service; we struggled a bit by ourselves. I hope Tequwan and Benjamin can be recognized with an incentive, raise, or bonus for a job well done!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, VA?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing, outdoor equipment, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Franklin, VA?
Lowe's in Franklin, VA is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries many trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and more.
Are there language services available at Lowe's in Franklin, VA?
Yes, Lowe's provides services in English and Spanish, with in-store translation services available for other languages.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What nearby restaurants can I visit before or after shopping at Lowe's?
Nearby restaurants include Dairy Queen Grill and Chill, Applebee's Grill + Bar, Three Guys Italian Restaurant, Pizza Hut, and Burger King, where you can enjoy a variety of meals before or after your visit to Lowe's.
Are there any nearby places to pick up medical supplies or services near Lowe's?
Close to Lowe's, you can find AeroCare Home Medical and Clay Home Medical for medical supplies and pharmacy services.
What nearby stores can complement my shopping experience at Lowe's Home Improvement?
Nearby stores such as Farm Fresh grocery store, Southern Charm Garden Center for gardening needs, and Astro Furniture - Franklin Roses for home furnishings can complement your shopping trip to Lowe's.