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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Franklin, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
830 reviews
5 stars
459
4 stars
213
3 stars
68
2 stars
19
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unresponsive or rude.
Stock Availability
Customers frequently report issues with stock availability, including items being out of stock or not matching what is listed online.
Store Environment
The store is generally described as clean, but many customers find it uncomfortably hot and poorly organized, making navigation difficult.
Employee Knowledge
There are concerns about the lack of knowledgeable staff available to assist customers, leading to frustration during shopping experiences.
- KCKevin Cooper3 days ago5.0Great help at this location.
- TGThomas GoldenJan 2, 20263.0Great place to shop if what you need is in stock but if they need to order it, just go somewhere else because it's never coming in. I've waited over a month for a generator and almost two months for a door on separate occasions that never showed and nobody has any information except it may be on the next truck.
- SSsusan sorensenNov 4, 20255.0Very knowledgeable and friendly staff!
- NANikki AllsbrookJul 27, 20251.0My mother came into the store this Saturday July 26th. She is a woman in Lowe’s. Common sense tells you a woman in Lowe’s probably doesn’t know much about what the items are OR WHERE THEY ARE. Most typical women don’t know much about it. Anyways, she would stop near the type of item she needed, (ex: a pole saw) so she’s looking at all the different ones etc. Also, looked at many others things she needed for her home. During all of this she was constantly being followed by a male employee and then chased down by a woman multiple times that seemed to be a manager. The manager asked how she planned to pay for the items before she was even ready to check out. Why the hell is that your business? She will pay when she’s done shopping. She has a Lowe’s credit card and shops with Lowe’s frequently. She also does very well for herself. The HARASSMENT is ridiculous. You can’t just assume someone is shoplifting. There is no time limit on how long you can shop around. She had summer outfit on and you can’t exactly fit a damn pole saw inside of your shirt now can you??? Do some work instead of chasing people around and making assumptions. She ended up going to her car and crying because of the way she was treated in this store. Maybe consider a customer service class for the employees at this location!
- GGGregJul 19, 20255.0Excellent Lowe’s the young people there care about their job! They are very professional
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, VA?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing, outdoor equipment, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Franklin, VA?
Lowe's in Franklin, VA is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries many trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and more.
Are there language services available at Lowe's in Franklin, VA?
Yes, Lowe's provides services in English and Spanish, with in-store translation services available for other languages.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What nearby restaurants can I visit before or after shopping at Lowe's?
Nearby restaurants include Dairy Queen Grill and Chill, Applebee's Grill + Bar, Three Guys Italian Restaurant, Pizza Hut, and Burger King, where you can enjoy a variety of meals before or after your visit to Lowe's.
Are there any nearby places to pick up medical supplies or services near Lowe's?
Close to Lowe's, you can find AeroCare Home Medical and Clay Home Medical for medical supplies and pharmacy services.
What nearby stores can complement my shopping experience at Lowe's Home Improvement?
Nearby stores such as Farm Fresh grocery store, Southern Charm Garden Center for gardening needs, and Astro Furniture - Franklin Roses for home furnishings can complement your shopping trip to Lowe's.