Brand Certified
Lowe's Home Improvement
3.9(2268 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4080 Jermantown Road, Fairfax, VA
22030, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(703) 332-0000
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/VA-Fairfax/3274
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fairfax, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
2,268 reviews
5 stars
1,120
4 stars
504
3 stars
230
2 stars
111
1 star
303
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many others reported poor customer service, long wait times for assistance, and unresponsive management.
Inventory Issues
Several reviews highlighted problems with items being out of stock or difficult to find, leading to frustration among customers.
Delivery Problems
Numerous customers expressed dissatisfaction with delivery services, citing issues such as missed deliveries, poor communication, and unhelpful responses from staff regarding delivery problems.
Store Organization
The store was noted for being well-organized and having a good selection of products, although some customers found it crowded and difficult to navigate.
- CCchrisjsun3 days ago5.0Greg was able to help me and my buddy find exactly what we needed! And found it all relatively quickly Shoutout to Greg!
- NMNancy Moustafa4 days ago4.0This is a mini Lowe's. If you need an item, search for it on the website before going and it'll tell you the aisle and bin number. If it's not there, check the Chantilly (full size) location.
- AAAnthony5 days ago1.0Unhappy you will not take back a deck hardware that is unused because it is past 90 days... It's not expired, it's a piece of metal, I'll be sure not to buy here.
- RHRangena HotakiFeb 17, 20261.0No one here can even begin to tell me the status of my order (bathroom vanity). Contractor is waiting. Never again.
- AKAndrew KimFeb 8, 20261.0Went to get a fob key copied, had to ask 3 different associates, only to find out the spare fobs are sold out. Complete waste of time, there is a reason why Home Depot is better
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website