Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fairfax, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,041 reviews
5 stars
982
4 stars
479
3 stars
219
2 stars
92
1 star
269
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unresponsive or rude.
Inventory Issues
Frequent complaints about items being out of stock or difficult to find, leading to customer frustration.
Delivery Problems
Numerous issues reported with delivery services, including delays, cancellations, and poor communication regarding orders.
Store Environment
Store organization and cleanliness received positive feedback, but some customers noted a negative atmosphere among staff.
- JJJohn Jones1 day ago5.0Fred the manager at Lowe's is really nice and very knowledgeable.
- KGKarl G4 days ago5.0Easy to run in and grab what you need. Helpful employees.
- NRNeil RJan 4, 20265.0Samira went above and beyond in every sense of the word. From the moment we interacted, she was incredibly kind, attentive, and genuinely caring. She took the time to engage with us, showed patience and warmth, and made what could have been a routine store visit feel personal and welcoming. What really stood out was her positive attitude and willingness to help without rushing or making us feel like “just another customer.” That level of customer service is rare and deserves recognition. Samira represents the very best of what great service should look like—professional, compassionate, and attentive. Lowe’s is lucky to have her. Thank you, Samira, for making our experience such a pleasant one!
- JWJustin WangJan 2, 20261.0Items are constantly out of stock. Regional manager needs to look into this stores inventory management process, because it needs help
- DPDennis PDec 21, 20255.0The staff and management turned a 1star delivery experience in to a 5star customer care journey, and kept me as a loyal Lowes customer. Bottom line, had a very frustrating shower door deliver experience that required multiple trips back to fairfax Lowe's to grab missing boxes that were not delivered. At the end of the day, these were all honest mistakes, and while frustrating because of the time and reno cost lost, the Lowes staff and management at Fairfax were fully committed to making it right at every turn. Customer service and care seem like a dying art, but the fairfax Lowes team and its culture have it in spades. In this holiday season of thanksgiving, I'm thankful to the great people and sterling culture at fairfax Lowes for going above and beyond. Thank you, and well done. Happy holidays, thankful for you all!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's Home Improvement provides a wide range of quality hardware products and construction needs, including paint, tools, appliances, plumbing supplies, flooring, outdoor furniture, gardening equipment, and installation services for various home improvement projects.
What are the store hours for the Lowe's in Fairfax, VA?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's in Fairfax offer delivery and in-store pickup options?
Yes, the store offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What is Lowe's return policy?
Most items can be returned within 90 days. Returns made online can be initiated through your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Are there any nearby places where I can exchange propane tanks when shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby, which is convenient for exchanging propane tanks during your visit to Lowe's.
If I need key or locksmith services near Lowe's, where can I go?
MinuteKEY locksmith services are available close to Lowe's, making it easy to address any key cutting or locksmith needs while shopping.
What dining options are available near Lowe's in Fairfax for a meal before or after shopping?
Several restaurants are nearby including Woodlands Pure Vegetarian Indian Cuisine, Dairy Queen for ice cream and fast food, The Deli sandwich shop, and Lamplighter Restaurant for diverse dining choices.
Does Lowe's Fairfax participate in any community associations or support programs?
Yes, Lowe's is associated with programs such as Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and others to support community efforts.
Which payment methods are accepted at Lowe's Home Improvement in Fairfax?
The store accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.