Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fairfax, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,028 reviews
5 stars
972
4 stars
478
3 stars
219
2 stars
92
1 star
267
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for being helpful, while others were criticized for being unresponsive or rude.
Staffing Issues
Many customers reported long wait times for assistance, indicating that the store is often understaffed.
Product Availability
Customers expressed frustration with low stock levels and difficulty finding specific items, leading to comparisons with competitors.
Delivery Problems
Numerous complaints about delivery issues, including delays and poor communication regarding orders.
Store Organization
The store is generally described as well-organized, particularly in the lumber section, but some customers found it difficult to navigate.
- KAKurt AckermannNov 5, 20253.0A big selection but did not have the items that I needed and I could not find anybody in the tool department to help me. Found another guy from paint I believe but he had no idea.
- HRHelen RobersonOct 25, 20254.0I really like shopping at Lowe's. This store is older than what I'm used to, but I like shopping there as a rule.
- JGJohana GironOct 25, 20255.0I had a great experience shopping at Lowe’s thanks to Carlos Varela. He was incredibly helpful, patient, and knowledgeable. Carlos went above and beyond to make sure I found exactly what I needed and even offered great advice on different product options. It’s rare to find someone so dedicated to providing excellent customer service. I truly appreciate his kindness and professionalism
- JLJim LongOct 23, 20252.0Just spent 30 minutes waiting for help finding a side splash for a Lowe’s vanity. No help. Web side has no matching suggestion’s or ability to match. Going to Chantilly store to try & get some customer service.
- DDDBOct 17, 20251.0This guys absolute danger on a forklift, dangerous to himself, others and my equipment. Hit plenty of stuff including my trailer out there.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's Home Improvement provides a wide range of quality hardware products and construction needs, including paint, tools, appliances, plumbing supplies, flooring, outdoor furniture, gardening equipment, and installation services for various home improvement projects.
What are the store hours for the Lowe's in Fairfax, VA?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's in Fairfax offer delivery and in-store pickup options?
Yes, the store offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What is Lowe's return policy?
Most items can be returned within 90 days. Returns made online can be initiated through your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Are there any nearby places where I can exchange propane tanks when shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby, which is convenient for exchanging propane tanks during your visit to Lowe's.
If I need key or locksmith services near Lowe's, where can I go?
MinuteKEY locksmith services are available close to Lowe's, making it easy to address any key cutting or locksmith needs while shopping.
What dining options are available near Lowe's in Fairfax for a meal before or after shopping?
Several restaurants are nearby including Woodlands Pure Vegetarian Indian Cuisine, Dairy Queen for ice cream and fast food, The Deli sandwich shop, and Lamplighter Restaurant for diverse dining choices.
Does Lowe's Fairfax participate in any community associations or support programs?
Yes, Lowe's is associated with programs such as Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and others to support community efforts.
Which payment methods are accepted at Lowe's Home Improvement in Fairfax?
The store accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.