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Capital Hot Tubs & Saunas

4.8
(372 reviews)

Business Details

11226 Waples Mill Road # C, Fairfax, VA
22030-7482, United States
(703) 359-2807

About

Hot Tub StoreSauna StoreSwimming Pool Contractor

Location

Capital Hot Tubs & Saunas
11226 Waples Mill Road # C, Fairfax, VA
22030-7482, United States

Hours

Reviews

4.8
372 reviews
5 stars
339
4 stars
14
3 stars
2
2 stars
6
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the knowledgeable and helpful sales staff, particularly Sandie and John, for their attentive service during the purchasing process.

Delivery Issues

Several reviews highlighted significant problems with communication and scheduling during the delivery process, leading to frustration among customers.

Product Quality

Customers expressed satisfaction with the quality of the hot tubs and saunas, noting their enjoyment and ease of maintenance.

Post-Sale Support

While some customers reported excellent service from technicians, others experienced delays and poor communication when seeking assistance after the sale.
  • SC
    S Combs
    2 days ago
    5.0
    Was having some issues with our tub and called. Sandy was an immense help over the phone. Probably saved a trip to the store or a repair trip to our house. Highly recommend.
  • AM
    Amir Mostafavi
    Feb 15, 2026
    1.0
    Beware - my hot tub was delivered damaged. It was not even ever set up. The drain cap was broken, so I could not fill with water. The freshwater system was not installed. Wood at the base was cracked. Worst part is the follow up. I’ve had to stay at home waiting for service 3 days. Someone finally came and didn’t seem to know what he was doing. I had to help drain the water, lift the service panel… I ended up hurting my back…. And my hot tub STILL is not set up properly. I’ve left an email and called the office 3 times. Left voicemails and have heard from no one. Hopefully this review will get someone’s attention.
  • MB
    Mike Barrette
    Jan 20, 2026
    5.0
    Excellent Customer service provided by Sandie. She is great to work with.
  • BO
    boushra obeid
    Nov 20, 2025
    5.0
    We recently moved into a house with existing spa. Gabriella was super helpful, she walked me through the process of operating and maintaining the spa.
  • JJ
    Jonathan
    Nov 16, 2025
    5.0
    Had a fantastic experience at Capitol Hot Tub. Gabby was incredibly helpful — she made sure we got everything we needed and gave us great advice on how to keep our hot tub clean. Excellent service all around. Five stars!

Brand Certified Facts from Capital Hot Tubs & Saunas

Capital Hot Tubs & Saunas partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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