Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Danville, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,594 reviews
5 stars
896
4 stars
398
3 stars
134
2 stars
50
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report poor assistance and unhelpful employees.
Product Availability
Customers appreciate the wide selection of products available, but some express frustration over stock issues and delivery delays.
Store Cleanliness
Many reviews highlight the cleanliness and organization of the store, although a few customers noted unsanitary conditions.
Checkout Experience
There are complaints about the emphasis on self-checkout and issues with checkout staff, leading to discomfort for some customers.
Employee Knowledge
Several reviews mention a lack of knowledgeable staff, making it difficult for customers to get the assistance they need.
- MHMike HallNov 11, 20255.0Came inside looking for a portable smoker, come to find out they price match soo turned out great, saved a couple dollars
- JFJasmine FerrellNov 10, 20251.0I had a flooring project that turned into a complete nightmare . Horrible communication, rescheduled 3 times due to items not being delivered , and broken promises only to still not get the items I needed to complete the project , even after items were paid for and not delivered as promised . I will never use Lowes for ANYTHING EVER AGAIN!
- JSJeffrey ScearceNov 5, 20254.0Big super store. Almost anything you need. Help at times can be difficult to find but overall good service
- KBKenneth BrumfieldOct 13, 20253.0I went there for top soil. They had what I needed but all the bags were wet. It made it hard to spread .
- DTDALLAS TUCKSep 12, 20253.0They need to have a employee training class on customer service and helpfulness for customers . Although, even with pore attitudes they are still better than home Depot customer service
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Danville, VA?
Lowe's offers a wide range of products such as tools, appliances, flooring, plumbing supplies, paint, outdoor furniture, and more featuring brands like GE, Whirlpool, Samsung, Craftsman, Kobalt, and Kohler.
What are the store hours for Lowe's Home Improvement in Danville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any status changes.
What is Lowe's return policy?
Most items can be returned within 90 days. Returns for purchases made online can be started via your Order History on Lowes.com, and in-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's Danville store?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, lighting, doors, HVAC, and more to assist with your home improvement projects.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby locations can help me access propane for grilling or landscaping?
Blue Rhino Propane Exchange near Lowe's is a convenient nearby place to exchange propane tanks for grilling and outdoor equipment needs.
If I need keys or locksmith services after shopping at Lowe's, where can I go nearby?
Minute Key, located near Lowe's, provides key and locksmith services and can assist you with key duplication or lock needs.
What dining options are nearby if I want to grab a meal after visiting Lowe's?
Lone Star Steakhouse, an American restaurant located nearby, offers a dining option for customers to enjoy a meal after their visit to Lowe's.