Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Culpeper, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,216 reviews
5 stars
641
4 stars
272
3 stars
113
2 stars
62
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent customer service, with some employees being helpful while others are rude or unresponsive.
Product Availability
Customers frequently reported issues with product availability and stock levels, leading to frustration.
Store Cleanliness
The store is generally noted as clean and organized, although some reviews mentioned areas needing improvement.
Employee Knowledge
Many customers expressed concerns about the lack of employee knowledge and training, impacting their shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery and assembly services, with customers experiencing delays and poor communication.
- JWJonathan waliOct 4, 20255.0Service is second to none
- PJPatricia JonesSep 19, 20252.0First, I would to thank the paint lady that helped me at the Culpeper, Va. location. But the reason I gave 2 stars was because it took 6 visits to get my paint. Every time I went to get 50% taken out of a color, no one knew how to do it. When I worked at Home Depot I could do everything or if I did know I asked to be trained. Where are those type of employees. Management needs to make sure there is someone or a few employees that have that type of knowledge in their store it a blessing for customers. Something to consider.
- JFJuan FernandezSep 9, 20255.0Like Lowe's service...Nyasia was very helpful. Found everything I was looking for in one place.
- KPKaren PullenSep 2, 20253.0Cashier in Lawn & Garden was clearly having a bad day and was rather rude. I asked for assistance in getting 9 bags of garden soil. She told me to go around to the side of the building. No one was there, and she hadn't radioed anyone. Waited awhile, then went back in and got them myself. Not great for my bumper knee.
- ATAlfredo TiulAug 31, 20255.0Exelente
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Culpeper, VA offer?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, outdoor equipment, and more. They also provide installation services such as appliance installation, flooring, blinds, cabinets, and HVAC installations.
What are the store hours for Lowe's Home Improvement in Culpeper?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others with reduced hours.
Does Lowe's in Culpeper offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Culpeper?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer any recycling services?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries to support environmental efforts.
Where can I find propane exchange services near Lowe's Culpeper?
Blue Rhino Propane Exchange is located nearby and offers propane exchange services, making it convenient for customers who need propane for grilling or outdoor equipment.
Are there locksmith services near Lowe's Culpeper?
Yes, minuteKEY and Minute Key both provide key and locksmith services near Lowe's, making it easy to get rekeys or replacement keys while shopping.
What dining options are available close to Lowe's Home Improvement in Culpeper?
Nearby dining options include Chili's Grill & Bar for American and Mexican fare, The O&A Coffee Car for coffee and smoothies, and Little Caesars Pizza for quick pizza. These make great places to visit before or after shopping at Lowe's.
How can customers visiting Lowe's Culpeper combine their visit with other local services?
Customers can conveniently visit nearby stores like Sprint Store for mobile phone needs, Virginia ABC for beverages, or The UPS Store for shipping and printing services, all located close to Lowe's for a comprehensive shopping experience.