Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Culpeper, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,224 reviews
5 stars
645
4 stars
272
3 stars
113
2 stars
63
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including difficulty in getting assistance and rude staff interactions.
Order Fulfillment
Customers experienced significant delays and issues with order fulfillment, particularly with curbside pickup and delivery services.
Employee Knowledge
Many customers noted a lack of product knowledge among employees, leading to frustration when seeking assistance.
Store Condition
The store's cleanliness and organization received mixed reviews, with some customers reporting a messy environment and disorganized inventory.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and expressed overall satisfaction with their shopping experience.
- RCR Cov6 days ago1.0Today’s experience highlights a significant gap in customer service. Unlike competitors that allow customers to request assistance directly from their phone, assistance at this location was extremely difficult to obtain. Despite multiple attempts to contact customer service and repeated requests to nearby employees, no associate provided assistance in the lumber department. One employee stated they did not know and walked away. Two others asked me to “give them a moment” and said they would find someone, but no one ever arrived. After waiting more than 30–45 minutes, I was forced to purchase a full piece of lumber and cut it myself because no associate was available to assist with cutting services. This is not a sustainable or professional business practice. Customers placing large or time-sensitive orders rely on knowledgeable, responsive staff. Experiences like this discourage repeat business and may drive customers to competitors where assistance is more accessible and reliable. While staff were present at the front of the store, their focus appeared to be on conversation rather than assisting customers who had been waiting for help in the aisles. Improved accountability, staffing responsiveness, and follow-through are needed to meet basic customer service expectations.
- JWjl weisDec 23, 20251.0This is the second time I've done a pick up order. The first time I sat in my car 45 minutes waiting for my order. This time 50 minutes. Never again. And the associate on the phone when I called the last time said the guy who was doing curbside was busy. This is why I will continue to drive 20 more minutes to Home Depo.
- LTLois ThomasDec 20, 20252.0The Culpeper Lowes has got to be the worst Lowes in VA. You can never get help, and dont dare try to call customer service. I've tried seven times today to reach the store for a delivery. Rang each time around 50 times. You can hear someone picking up line and putting it back down. Will not use this store again. Will go to Home Depot.
- JBJulia BoyerDec 1, 20251.0Maybe this will get someone’s attention. I have called 5 times to try and order my custom blinds that are not extremely expensive. I have a young baby and cannot come into the store. I am continually getting hung up on by associates because I’m guessing they do not want to work. This is terrible business. Unfortunately my blinds measurements were made by this store because they are closest to my house and I have no other option. So I will continue to call until someone can answer. Please stop wasting my time
- MMMauricioOct 14, 20255.0This is the best store for me I love.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Culpeper, VA offer?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, outdoor equipment, and more. They also provide installation services such as appliance installation, flooring, blinds, cabinets, and HVAC installations.
What are the store hours for Lowe's Home Improvement in Culpeper?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others with reduced hours.
Does Lowe's in Culpeper offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Culpeper?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer any recycling services?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries to support environmental efforts.
Where can I find propane exchange services near Lowe's Culpeper?
Blue Rhino Propane Exchange is located nearby and offers propane exchange services, making it convenient for customers who need propane for grilling or outdoor equipment.
Are there locksmith services near Lowe's Culpeper?
Yes, minuteKEY and Minute Key both provide key and locksmith services near Lowe's, making it easy to get rekeys or replacement keys while shopping.
What dining options are available close to Lowe's Home Improvement in Culpeper?
Nearby dining options include Chili's Grill & Bar for American and Mexican fare, The O&A Coffee Car for coffee and smoothies, and Little Caesars Pizza for quick pizza. These make great places to visit before or after shopping at Lowe's.
How can customers visiting Lowe's Culpeper combine their visit with other local services?
Customers can conveniently visit nearby stores like Sprint Store for mobile phone needs, Virginia ABC for beverages, or The UPS Store for shipping and printing services, all located close to Lowe's for a comprehensive shopping experience.