Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Christiansburg, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
350 Peppers Ferry Road NE, Christiansburg, VA
24073, United States
Hours
Reviews
4.1
1,539 reviews
5 stars
808
4 stars
395
3 stars
149
2 stars
70
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some employees praised for their helpfulness while others are criticized for being rude or unresponsive.
Product Availability
Customers generally find that the store is well-stocked and has a good selection of products, although there are occasional complaints about pricing discrepancies.
Delivery Issues
Delivery service has received significant negative feedback, particularly regarding third-party delivery companies causing damage and poor handling.
Staffing Concerns
There are frequent mentions of understaffing, leading to long wait times for assistance and difficulties in finding help when needed.
- THTanya HockettJan 1, 20265.0We always have a great experience here. The staff is super helpful and we love the convenience of curbside and locker pickup. We also love the special extras they offer for folks with the app occasionally.
- GMGabriel MilauskasDec 23, 20251.0Worst customer service on the phone, AI assistant doesn’t do anything
- FKfrank krieberDec 6, 20255.0Great products and service
- ATAshlie ThomasNov 28, 20251.0It’s pretty messed up that you gave away the 5 gallon bucket and at 4:00 this morning and it won’t even 6:00 yet you shouldn’t advertise your giving out free bucket and then give them away before you even open!!!!!!
- MFMichelle FreemanNov 12, 20251.0If it cost and is being discontinued then why was that same item $1 more per square foot at this location 🤔 Do better Lowes
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Christiansburg, VA offer?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, grills, plumbing, and more. They also provide installation services for many items such as appliances, flooring, cabinets, and HVAC systems.
What are the store hours for Lowe's Home Improvement in Christiansburg?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Hours may vary during holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to make shopping more convenient for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What are the payment options accepted at Lowe's Home Improvement in Christiansburg?
Lowe's accepts a variety of payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns bought online can be started online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Are there nearby dining options around Lowe's Home Improvement in Christiansburg?
Yes, nearby dining options include Gigi's Cupcakes, Subway, Outback Steakhouse, El Gran Rodeo, O'Charley's Restaurant & Bar, KFC, and Bojangles. These places offer various cuisines, perfect for a meal before or after shopping at Lowe's.
What nearby stores can complement my shopping experience at Lowe's?
Nearby stores such as Grand Home Furnishings, Mattress Warehouse, LL Flooring, Goodwill Store, and Kmart offer furniture, flooring, and discount shopping, which can be convenient for home improvement needs.
If I need propane or locksmith services near Lowe's, where can I go?
Blue Rhino Propane Exchange offers propane services nearby, and Minute Key provides key and locksmith services close to Lowe's for your convenience.
Does Lowe's provide assistance for customers who speak languages other than English?
Lowe's offers services in English and Spanish, and there are in-store translation services available for other languages to assist customers.