Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chesterfield, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,798 reviews
5 stars
934
4 stars
434
3 stars
159
2 stars
73
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff, long wait times for assistance, and rude interactions.
Self-Checkout Issues
Numerous reviews mentioned dissatisfaction with self-checkout systems, including long lines and lack of staffed registers.
Product Availability
Customers expressed frustration over product availability, including items being out of stock or not displayed properly.
Store Organization
Several reviews highlighted issues with store organization, including disorganized shelves and difficulty finding items.
Positive Staff Interactions
Despite negative feedback, some customers praised specific employees for their helpfulness and professionalism.
- CCChau CaoNov 4, 20255.0Always loved going here since I moved here in 2009. It's very convenient and always has what I need. Love the used battery recycle bin they have it front.
- RBRalph BranchOct 22, 20255.0Sales associate help me locate items I needed. Very perfessional and friendly.
- ECeliza CesOct 14, 20253.0There wood was not good quality had big splits in. It had to dig and dig for a good piece. And there’s no cashiers you have to check yourself out which I don’t like because if I wanted to work there I would apply for a job I spent hundreds of dollars and have tocheck myself out. I don’t think a company should force you to be the cashier and your a customer I feel this way about all locations that do this.
- KBKyle BabcockOct 13, 20254.0Good customer service and prices. I knocked off a star due to long checkout lines.
- CBCarla BrownOct 13, 20255.0This is my go to store for appliances and home improvement projects. I also like that I can get everyday household items needed for the house while I’m there as well. It’s a bonus that everything is at a reasonable price.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chesterfield, VA?
Lowe's offers a wide range of products including appliances, bathroom and kitchen supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, and more.
What are the operating hours for Lowe's Home Improvement in Chesterfield?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to accommodate customer needs.
How can I track the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there any services available for professional installation through Lowe's?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, flooring, HVAC, and more to help with your home improvement projects.
Is there assistance for non-English speakers at Lowe's in Chesterfield?
Yes, Lowe's offers in-store translation services for languages other than English and Spanish to assist diverse customers.
Which nearby restaurants can I visit near Lowe's Home Improvement in Chesterfield?
Nearby restaurants include Taziki's Mediterranean Cafe for Mediterranean cuisine, MOD Pizza for pizza lovers, Chick-fil-A for fast food chicken, LongHorn Steakhouse for steak and grill, Raising Cane's for American fast food, and Wendy's for burgers.
Are there any automotive services close to Lowe's in Chesterfield?
Yes, Discount Tire, Goodyear Auto Service, Firestone Complete Auto Care, Advance Auto Parts, and Pearson Honda are nearby for your automotive repair and maintenance needs.
What other retail and service locations are near Lowe's Home Improvement in Chesterfield?
Nearby you'll find Walmart (Claire's Walmart), Mattress Firm for furniture and mattresses, Virginia Credit Union and Village Bank for financial services, Rite Aid pharmacy, The UPS Store for printing and shipping, and Goodwill Industries for discount shopping.