Business Details
About
Self-Storage FacilityStorage Facility
Vigilant Self Storage offers climate-controlled units (5x5 to 10x30) in Chester, VA. Great for homes & businesses. Features secure access, 24/7 availability & online rentals. Close to John Tyler Community College. Rent online today!
Location
Hours
Reviews
4.8
259 reviews
5 stars
238
4 stars
10
3 stars
4
2 stars0
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Amanda and Daniel, received high praise for their helpfulness, professionalism, and friendliness, contributing to a positive customer experience.
Facility Condition
Customers noted that the storage units and facilities are clean, well-maintained, and secure, providing peace of mind for storing belongings.
Mixed Experiences
While many reviews highlighted excellent service, there were significant complaints regarding theft and damage to stored items, indicating inconsistency in service quality.
Pricing
Some customers found the pricing to be fair and competitive, while others expressed concerns about increases and perceived value.
- WWWilliamDec 31, 20255.0i talked to a office person on the phone and told them what i needed and they told me what i needed to do so i set up a meeting for next morning i had to work and didnt show up nor did i call them a week and a half later i stopped in office and Amanda and co worker was polite and very helpful in making sure i was geting the correct unit for a fantastic price they also still had my info in computer from the earlier call thank you for all your concern and help awsome custamor service i believe her co worker was paul he also was outstanding and did a awsome job
- JGjosh gilchristNov 18, 20255.0Highly recommend I was immediately able to tour the units and made they made singing up quick and easy. I was able to move items in within an hour of finding the company.
- BWBrittany WaltersNov 15, 20255.0Amazing customer service…we worked with Amanda and she was so sweet and helpful. She walked us around and showed us a few different units and helped us through the whole process. I will absolutely be referring anyone looking for a unit.
- DBDavid BriggsNov 15, 20255.0Customer service was excellent. I will refer people to hear.
- JGjuanita GilesOct 13, 20251.0This is the worst storage experience!! They went into my stuff stole my stuff out of the boxes. Stole my Christmas tree. Broke my pictures. I wrapped all my glass ware they broke it and unwrapped it out of the tissue paper and newspapers they were wrapped in. Stole my electronic picture frame with my family pictures. A $2000 picture from Germany they broke. An artist original painting they broke. My dishes are all broken. They stole an ottoman full of Christmas ornaments. Took my things out of the bags and boxes they were in and just stole and destroyed my stuff. Then the guy said oh it was like that when he first seen it. They lied and stole. I asked for corporate number and was told they can't give that out. I'm calling an attorney. NEVER USE THIS COMPANY!!!@
Frequently Asked Questions About Vigilant Self Storage of Walthall
What are the operating hours of Vigilant Self Storage of Walthall?
The storage facility is open Monday through Saturday from 7:00 AM to 11:00 PM and Sunday from 10:00 AM to 6:00 PM.
Where is Vigilant Self Storage of Walthall located?
It is located at 14324 Route 1, Chester, VA 23831, USA.
What types and sizes of storage units does Vigilant Self Storage offer?
They offer climate-controlled storage units ranging from 5x5 to 10x30, suitable for both homes and businesses.
Can I reserve a storage unit online at Vigilant Self Storage of Walthall?
Yes, you can conveniently reserve your storage unit online through their website.
What payment methods are accepted at this storage facility?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Vigilant Self Storage of Walthall accessible 24/7?
While the facility promotes 24/7 secure access, their staffed hours are from 7:00 AM to 11:00 PM on weekdays and Saturdays, and 10:00 AM to 6:00 PM on Sundays.
How close is Vigilant Self Storage of Walthall to John Tyler Community College?
The storage facility is conveniently located close to John Tyler Community College, making it accessible for students and faculty.
What nearby services can I find when visiting Vigilant Self Storage of Walthall?
Nearby, you can find a U-Haul Neighborhood Dealer for truck rentals and Commonwealth Building Materials for building supplies, helpful if you are moving or renovating.
Are there recreational or community venues near Vigilant Self Storage of Walthall?
Yes, the VA Team Predator Wrestling gym and the VFW Post 2239 community center are nearby, providing options for sports and community activities.
What local amenities are available around Vigilant Self Storage of Walthall?
You can visit Ashton Creek Vineyard for wine tasting, Pat's Sporting Goods for outdoor gear, and Convenience Snap for quick shopping needs nearby.