Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chester, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,131 reviews
5 stars
1,166
4 stars
487
3 stars
188
2 stars
88
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being praised for their helpfulness while others are described as rude or unresponsive.
Store Cleanliness
Many customers noted that the store is generally clean and well-stocked, contributing positively to their shopping experience.
Product Availability
Customers frequently mentioned that the store has a good selection of products, although some reported issues with specific items being out of stock or difficult to find.
Checkout Experience
Numerous reviews highlighted frustrations with the checkout process, particularly the reliance on self-checkout and the lack of open cash registers.
Delivery Issues
Several customers reported problems with delivery services, including missed deliveries and poor communication regarding order status.
- BDBrittlynn Royce Deathrage5 days ago1.0Absolutely garbage managers and I don't understand how my company keeps their accounts with them. But they're so upset with the interactions we've had that we, and several of our partners will be dropping them in the near future. Maybe don't be rude to the big spending state funded accounts that do the bulk of your business in an area.
- DLDebbie LamoreauxNov 15, 20255.0Lowes had what I needed and a knowledgeable associate helped me find it. He knew where it was located, walked to it, explained it well and answered all my questions. Being a female on a project can be challenging at times but he did not belittle me or think my questions were unreasonable. He made me happy by making sure I felt comfortable with his suggestions before walking away. Store was clean, checkout was speedy and it was an overall very good shopping experience. Many thanks!
- RPRobert ParrishNov 8, 20255.0The Chester Lowe's is easy to navigate. The associates are always helpful.
- JWJamie WilliamsNov 6, 20255.0This location has a great group of employees. They are always making smiling, making jokes and having small talk with customers, which will brighten anyone's mood! I typically visit the garden area and can always find what I need. My plants from this location have all been a success - and I usually feel big box stores are hit or miss for live plant purchases...I bring my pup with me all the time and both, fellow customers and employees, greet her well. The store - and bathroom area are always clean. Check out my cactus purchased at this location!
- OAOluwatosin AbionaOct 24, 20255.0Peter, an old man was super helpful with finding screws. He was super patient and knowledgeable
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Chester, VA offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more. Services include installation for appliances, flooring, blinds, cabinets, countertops, decking, doors, garage doors, HVAC, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Chester, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on 2025-11-27 (Thanksgiving) and 2025-12-25 (Christmas), with adjusted hours on other holiday dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are there any special services or accommodations available at the Chester Lowe's store?
Yes, the store offers free delivery, free haul away, Lowe’s gift cards, free shipping, easy returns, and easy exchanges. It also has wheelchair accessible parking, service repair, onsite services, and recycling services for electronics, light bulbs, and batteries.
What are some nearby food options around Lowe's Home Improvement in Chester, VA?
Nearby food options include Dominic's of New York (a fast food and delicatessen), Fine Foods By Fernando LLC (a taco restaurant and food truck), Subway (sandwich shop), Starbucks (coffee shop), and Pizza Hut Express (pizza restaurant).
Which nearby stores can I visit in the Chester area for additional shopping besides Lowe's?
Nearby stores include Target Chester, Big Lots, T.J. Maxx & HomeGoods, HomeGoods, Ross Dress for Less, PetSmart, CVS Pharmacy, and Ulta Beauty.
Are there financial and postal services near the Lowe's Home Improvement store?
Yes, nearby you can find Virginia Credit Union for financial services, Western Union for money transfer, UPS Access Point location for courier and shipping services, and Truist - ATM for ATM services.
How can Lowe's customers benefit from nearby automotive and dental services in Chester?
Customers can visit Goodfellas Automotive LLC. and Silva's Auto Repair for automotive repair and services. For dental and health care, Virginia Family Dentistry and Heaven Sent by Home Town Health Care are located nearby for dental and physical therapy services.