Lowe's Home Improvement

Reviews

• DC

  Diana Calderon

  5 days ago
  1.0
  Today, I experienced an extremely unpleasant situation while performing my duties at work. While assisting my customer, I went to the service management area to retrieve a door from the store. As part of the process, I was asked to present identification, and I provided my valid U.S. ID. Despite this, the employee assisting me made an inappropriate and racially insensitive remark regarding my identification, which was unprofessional and unacceptable. The employee was a pale individual with a large build; unfortunately, I do not have her name. Additionally, when the door was provided to me, it was visibly damaged. Upon requesting a replacement, I was informed that I would be required to purchase the item again rather than receive a replacement, despite the damage not being my fault.
• JW

  Jamita Wright

  6 days ago
  2.0
  My experience with the Lowe's store in Chester regarding kitchen cabinets was extremely disappointing ,and I do not recommend purchasing cabinets from this location. Initially , the sales associate ,Kim, was helpful however that changed when I requested to remove an item from my order. At the time, the order had not yet been processed by the cabinet manufacturer. Kim appeared agitated by my request and stated that it might not be possible to make changes. She suggested that my only alternative was to accept the unwanted item and return it to the store afterward. I asked her to contact the cabinet company ,which she did , but claimed she received no response. I then requested the phone number and contacted the cabinet company myself. The representative informed me that there was a misunderstanding or a lack of training on the salesperson's part regarding how to delete an item from the order. I later called the local store and spoke with a manager who also seemed agitated, though he acknowledged that the order needed to be cancelled and resubmitted. Kim eventually returned to work but implied that the issue occured because I requested a change. Additionally the installation list was corrected because she copied another customer's order word for word and included it on my order. I had to point out some items were on the list that was not in my kitchen. I had to ask her to remove those items so that I would not be charged. Later, the Lowes order status showed the cabinets as being delivered late Dec. but status showed not shipped. I contacted cabinet company regarding conflicting status. I then received call from Valerie (local store) forming me that cabinets were delayed until Jan 19-23 due to holidays It is unclear why I was not proactively notified of this delay. Subsequent calls from Valerie and Ashley at local store were condescending and offered little assistance. Overall, the lack of communication, professionalism, and accountability made this a very frustrating experience.
• JC

  Joe Carroll

  6 days ago
  5.0
  This Lowe's was an exception to others I have visited in this way. Employees were helpful, polite and knowledgeable. This is a busy store from what I could see,yet staff made me feel like I mattered. Send these good folks to High point.NC
• MH

  Matthew Hayes

  6 days ago
  5.0
  Very good contact with employee and have what I needed when I needed it Good Job lowes
• PL

  Patricia Lewis

  Dec 15, 2025
  5.0
  I love shopping at Lowe's. They have things for inside and outside your house. They have clothing. They have your regular household needs and appliances. I go in to buy 1 item and walkout with 10. One of my favorite shopping destinations.

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