Lowe's Home Improvement

Reviews

• SS

  steve smith

  6 days ago
  4.0
  I shop at Lowes at least once a week, most of the time they have what I'm looking for. And sometimes it shows in stock but it's not on the shelf. Seems like it's always hard to find someone to help you.
• PS

  Peter Sharrai

  Apr 13, 2026
  1.0
  UPDATE: Two days later, a truck comes to my house looking for the carpet. After telling me they were shipping the carpet from the installation company and back to Lowe's, Lowe's sends a truck to my house looking for the carpet that has never arrived here. I then had to call and let them know they sent the truck to the wrong place. But they won't refund the carpet order until they get it back, so I can keep waiting for that. I'd give zero stars if I could. Lowe's clearly does not care about wasting their customer's time and money. Do not get carpet from this store. The associates working the carpet area are poorly trained and will waste your time and money. I went in looking for a bit of carpet for a small patch job. Showed a picture of the area. She consulted another associate. They said, "Sure, we can do that." We used the sample I had brought to match the carpet by color and texture. Scheduled for someone from the installation company to come make exact measurements (even though I already had them). Placed the order and paid on March 10th, should take 3-4 business days for the carpet to arrive. It took a month, arriving on Friday, April 10th. On the 13th, I'm told that, "No, the Lowes installer does not do patch jobs. And you don't want them to try since that is not how they're trained." They contracted to sell and install carpet and then broke their contract a month later. I ask them how they're going to make this right. They'll refund the labor and ship the carpet to the store, where I, the customer, can figure out how to get it from there. I'm furious but at the mercy of Lowes corporate policies and have no recourse. It has been such a waste of time and money that I decide I don't want the carpet. I'll go somewhere else. Does it end there? No. I won't get a refund for the carpet until after the carpet ships back to Lowes from the installation company. That should take two days, but I would be lucky if it happens sooner than two weeks, based on past performance. Basically, Lowes will waste their customer's time and money because two store associates at the carpet counter did not understand when I showed them a picture of the carpet area I wanted patched was a patch job. And Lowes does NOT do patch jobs. Also, the person sent from the installation company who measured for the patch job did not know the company does not do patches. At this point, I'm considering legal action. This has not been an example of "Home Improvement." It has been breach of contract, false advertising, and--by today's standards--emotional damage.
• AP

  Adrian Parker

  Apr 12, 2026
  1.0
  The associate with the limp, short afro, and glasses demonstrated behavior that falls far below Lowe’s customer service standards. Before I could finish explaining what I needed, he cut me off with, “someone down there can help you,” and walked ahead without offering direction, acknowledgment, or any attempt to assist. He then wandered toward the back of the store, leaving me without support. This wasn’t a misunderstanding — it was a clear lack of professionalism, awareness, and customer engagement. This type of interaction directly impacts customer trust and store reputation. 2. The self‑checkout area was severely mismanaged. One section was closed with two registers open, the other section was already filled. The associate responsible for the area appeared disengaged and unaware of the growing line. Customers were backed up with no guidance, no flow, and no effort to manage congestion. After I checked out in the associate positioned himself in a way that made the crowding worse instead of helping resolve it. This level of disorganization suggests a training or leadership gap that needs immediate attention. Overall: My experience reflected a breakdown in customer service, situational awareness, and basic operational standards. I’m submitting this feedback because these issues are correctable with proper coaching and oversight, and they significantly affect the customer experience dropped items and left.
• DH

  Danny Hughes

  Mar 25, 2026
  1.0
  The staff at this store are clueless and rude. Asked for help getting a product out of a locked cage and no one came. Went back up front and asked if an employee was available or if there was manager I could speak to. Employee said “I’m neither so I can’t help you”. Then asked another employee if they price match in store against online pricing. Nope. They can price match a competitor but won’t price match their own online pricing?? Long story short, wasted an hour trying to buy a string trimmer in store Just to get fed up, go home, and order it online for delivery. This Lowe’s need to do better.
• ZW

  Zero White

  Mar 25, 2026
  1.0
  Not the greatest store, but the employees are great. Many of the new products I've purchased here have been damaged upon opening. They take back the products without a fight but it really sucks having to make multiple trips back to the store due to the poor condition of their products. So far Ive gotten, broken toilet broken vanity lights, broken light switches, and damaged tools. Store needs to work with their AP team to reduce this type of product even making it to the floor. UPDATE 1: changing this review to a one star because the problem has only gotten worse. We have also tried to purchase several curtain rods, completely broken balls on the end. A ceiling fan, glass cover smashed on opening the box, and several purchases of screws or items where product had been stolen or missing. UPDATE 2: The supposed "owner" who reached out on here with a provided number was a complete scam, it ended up being the store number where not only was no manager available to voice concerns but they were completely confused by the fact that someone had responded to this review asking us to reach out. This store is an absolute mess, highly recommend making the extra trip to go to another location or go to Home Depot instead.

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