Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chesapeake, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4708 Portsmouth Boulevard, Chesapeake, VA
23321, United States
Hours
Reviews
4.1
1,981 reviews
5 stars
1,069
4 stars
477
3 stars
182
2 stars
87
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Customers appreciated the variety of products available, but some noted issues with product organization and stock discrepancies.
Employee Attitude
Several reviews highlighted inconsistent employee attitudes, with some staff being helpful and friendly while others were perceived as rude or dismissive.
Checkout Experience
Customers experienced confusion and delays during checkout, particularly with military discounts and self-checkout processes.
Delivery Issues
Multiple customers reported problems with delivery services, including missed deliveries and unprofessional behavior from delivery personnel.
- CCCoryOct 24, 20251.0There is multiple employees sleeping in the mails bathroom
- ELEmpressive LivingOct 23, 20255.0These five stars go to ANDREW!!! Thank you for helping me, going out of your way to retrieve the proper equipment just to get what I needed from the top shelf. Andrew has a very positive attitude and if I ever need help again, I need Andrew on the line. Thank you, thank you very much!
- AJAllison JarvisOct 18, 20254.0It’s a Lowe’s, not much to say. But if you need help loading anything avoid this location.
- CSChris SullivanOct 13, 20251.0Service suck. I walked around for atleast 6 or 7 minutes before I finally found someone who worked there to ask what aisle the smoke alarms would be on.
- GSGloria ShafferOct 10, 20255.0Check out was confusing with a military discount. We use to just have to show the ID and a customer service person would come and verify and scan their badge, but now we have to scan our Military ID or DL then the rep scans her badge. Almost makes it not worth the 10% discount.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chesapeake, VA?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, tools, and more.
What are the store hours for Lowe's Home Improvement in Chesapeake, VA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours as noted on their website.
What services does Lowe's Home Improvement offer?
Lowe's offers installation services for appliances, cabinetry, flooring, doors, windows, and more, as well as delivery and in-store pickup options.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be provided if your order status changes.
Does Lowe's Home Improvement offer a return or exchange policy?
Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.
Are there nearby places to eat around Lowe's Home Improvement in Chesapeake, VA?
Yes, nearby dining options include Cracker Barrel Old Country Store, Subway, Old Bay Seafood, Fruitsplash Factory, and Waffle House, which offer a variety of cuisines to enjoy before or after shopping.
What fitness or wellness centers are near Lowe's Home Improvement in Chesapeake, VA?
Nearby fitness and wellness centers include Onelife Fitness, Healthfirst Rehab and Wellness Center, and Curves, offering services from gym facilities to chiropractic care.
Where can I find beauty and salon services near Lowe's Home Improvement in Chesapeake?
Nearby beauty and salon services include YoYo’s Nail’S, 5 Star Cuts, Salon Styles, DB Nail Studio, Nail Star, and Luci Blades Studio, providing nail, hair, and spa treatments.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement provide any special features for customers?
Yes, features include free delivery, free haul away, Lowe’s gift cards, free shipping, easy returns, and easy exchanges, designed to make shopping convenient.