Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Chesapeake, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1308 Battlefield Boulevard N, Chesapeake, VA
23320, United States
Hours
Reviews
4.0
2,930 reviews
5 stars
1,532
4 stars
722
3 stars
250
2 stars
116
1 star
310
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, particularly at the service desk and during delivery.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing long wait times and a lack of full-service checkout options.
Product Availability
Customers reported issues with product availability and order fulfillment, including receiving incorrect items and delays in special orders.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, others noted a lack of assistance and knowledge among employees.
Store Organization
Several reviews mentioned disorganization within the store, making it difficult for customers to find items.
- BHBarry Bear HistoryDec 30, 20255.0Very helpful and informative employees.
- TST.J. SmithDec 23, 20254.0Lowe's has everything except great checkouts because they always have you standing in line to use the self-checkouts and they usually only have one person open on the end towards the lumber department
- SPSteven PabonDec 11, 20255.0I am very thankful for Evan from Operations and Wayne at Appliances. I purchased a whirlpool fridge in July and in November it stopped working. After countless attempts to resolve issue with Whirlpool and waiting a month later without a fridge I had no other choice but to talk to lowes in person. Evan heard me out and allowed me to show him the emails with whirlpool. He knew I would be waiting for whirlpool until after Christmas without a fridge. He submitted for a replacement which will arrive this Saturday and I thanked him for saving my Christmas, Thank You.
- AFAnthony FranciscoDec 10, 20255.0Good hardware and tools store.
- DJDiane JonesDec 7, 20255.0Well, I love DIY anything so I frequent Lowe’s. Always something to make, repair or make better! Service is always super helpful and I can bring my dog! She goes everywhere with me that I can take her!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chesapeake, VA?
You can find quality hardware products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Chesapeake?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with holiday hours varying.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account to receive updates.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's Home Improvement provide installation services for products?
Yes, Lowe's offers installation services including appliances, cabinets, countertops, flooring, HVAC, lighting, and more.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's provides recycling for electronics, light bulbs, and batteries.
What nearby dining options can I visit before or after shopping at Lowe's?
You can enjoy dining at nearby restaurants such as Dominic's of New York, Panda Express, Denny's, Sonic Drive-In, and MOD Pizza, all located close to Lowe's.
Are there nearby services related to home and garden near Lowe's in Chesapeake?
Yes, near Lowe's, you can find the Garden Center at The Home Depot for gardening supplies and Kitchen and Bath Shop for remodeling needs.
What nearby service providers can assist with lock and key needs around Lowe's?
Nearby locksmith services include minuteKEY, Minute Key, and Eastern Lock & Key Co., all within close proximity to Lowe's store.