Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Charlottesville, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,831 reviews
5 stars
810
4 stars
437
3 stars
198
2 stars
96
1 star
290
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness, while others are reported as rude or unresponsive.
Staffing Issues
Frequent complaints about understaffing, leading to long wait times and difficulty finding assistance.
Inventory Problems
Customers noted that items are often out of stock or not accurately reflected in the online inventory.
Installation Services
Numerous negative experiences reported regarding installation services, including poor communication and mistakes.
Positive Employee Recognition
Several employees received commendations for their exceptional service, highlighting the potential for good customer experiences.
- ACAlex CroxtonJan 4, 20261.0Every piece of treated wood I bought from here my most recent visit was way off from the stated "actual size" dimensions. It's forcing me to recalculate a lot of the math for the deck I'm working on. And each board is inconsistent with one another, making it even more difficult. Additionally, there were dozens of ants crawling all over the lower boards in the stack. Disgusting. Terrible location. Thank God Home Depot just opened up in Cville. Maybe they'll be a more competent home improvement store
- KKkeith knightDec 15, 20255.0The Lady that was working in the house door lock area did her best to help with keying my door to my existing though we weren’t successful I was very appreciative . Due to difficulty previously .When she was attempting to help me here supervisor came by and told here the customers have to do that themselves she explained of my difficulty previously the supervisor shook his head and seemed not pleased if I was reviewing him I would not be as complementary . Customer service is lacking today obviously she understands the need for customer service told her she should be the supervisor . The ladies name was Susan P. .The supervisor name was Jovan !
- ODOmid DanishDec 13, 20255.0Thank you (Carlos ) sales associate over lumber/building materials for your help . Really appreciate it!
- CSCirce StraussDec 8, 20254.0Good home improvement and hardware superstore. Occasionally out of stock on popular items, best check their website first.
- FBFran BlossDec 1, 20255.0What's not to love if you want diy tools, gadgets, and supplies for the home or office. Love Lowes
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Charlottesville offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Charlottesville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are also sent if your order status changes.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For Online purchases, start a return online. For in-store returns, bring proof of purchase to the customer service desk.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Moen, Kohler, and many others.
Can I get installation services at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinetry, roofing, and many more.
Are there any nearby car rental agencies close to Lowe's in Charlottesville?
Yes, Avis Car Rental and Budget Car Rental are nearby, which can be convenient for customers needing transportation to and from Lowe's.
What financial institutions are located near Lowe's that customers might find useful?
University of Virginia Community Credit Union and UVA Community Credit Union are nearby, providing convenient financial services for Lowe's customers.
Are there any wellness or spa services near Lowe's Home Improvement?
Yes, Body by Signature, Albemarle Dermatology Associates, and Signature Medical Spa are nearby, which customers might visit before or after their Lowe's trip for a relaxing experience.