Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Charlottesville, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,822 reviews
5 stars
805
4 stars
434
3 stars
198
2 stars
96
1 star
289
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and difficulty reaching employees by phone.
Employee Helpfulness
While some employees received praise for their helpfulness and dedication, others were described as rude or apathetic, leading to mixed experiences.
Inventory Issues
Customers frequently noted that the store was often out of stock on items, leading to frustration and disappointment.
Store Conditions
The store was described as cluttered and poorly organized, with some customers expressing dissatisfaction with cleanliness and overall atmosphere.
Installation Problems
Numerous reviews highlighted significant issues with installation services, including delays, poor communication, and unsatisfactory work.
- AMApril Morris3 days ago2.0Another family and I just waited 45 minutes and still after being called twice, no staff showed up to the paint desk. Out of all the employees walking around this building and they can’t have someone staff the paint desk, which is always busy.
- JMjoey MaddenNov 10, 20255.0Ran out of 2-in lifetime pipe boots and these guys had them in stock as usual... These guys are always friendly and always get your order done quick as possible
- SSsierraNov 9, 20251.0This Lowe’s has a good sales staff, but that’s it. The installation crew is incompetent and incapable of communicating. They rushed through the job and left before seeing that the washing machine they installed actually worked - and no surprise, it didn’t. After spending most of the day on hold with their AI phone receiver, I was finally able to request a second team to come out and “fix” it. They couldn’t even figure out how to turn off the Control Lock they accidentally turned on. It was actually laughable. They never even tried to fix it and insisted it had to be replaced the next day. Then, they never came to replace it. I’ve now spent another 30 minutes on hold with Lowes customer service trying to figure out when they will come. Huge waste of time.
- MBMargaret McNett BurrussNov 4, 20252.0The amount in stock on the website seems to bear no resemblance to what is actually on the shelves. And not by a small amount. The employees are nice but one gets the impression they are way under staffed. Very few people ask to help you or are anywhere to be seen. They will have to up their game now that Home Depot is open nearby. By contrast, Home Depot has lots of folks asking if you need help, and inventory spot on so far. Or better yet, for many items, go to local hardware like Martin’s .
- TCTighty Whities Fan ClubOct 22, 20251.0It’s extremely mind-boggling how the store survives with the level of horrible incompetent terrible employees you have 6 1/2 years always the same!! Pure Hell!!! Receiving department is a joke. They hide around the corner so they don’t have to unload the truck or do anything and this is acceptable to Lowe’s. Than they wanna give you attitude when you did all the work for them and all you need from them is a signature. The Lowe’s response is as bad as their pathetic employees. Just shut down so I don’t have to go though this torture!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Charlottesville offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Charlottesville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are also sent if your order status changes.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For Online purchases, start a return online. For in-store returns, bring proof of purchase to the customer service desk.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Moen, Kohler, and many others.
Can I get installation services at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinetry, roofing, and many more.
Are there any nearby car rental agencies close to Lowe's in Charlottesville?
Yes, Avis Car Rental and Budget Car Rental are nearby, which can be convenient for customers needing transportation to and from Lowe's.
What financial institutions are located near Lowe's that customers might find useful?
University of Virginia Community Credit Union and UVA Community Credit Union are nearby, providing convenient financial services for Lowe's customers.
Are there any wellness or spa services near Lowe's Home Improvement?
Yes, Body by Signature, Albemarle Dermatology Associates, and Signature Medical Spa are nearby, which customers might visit before or after their Lowe's trip for a relaxing experience.