Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Chantilly, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,996 reviews
5 stars
982
4 stars
451
3 stars
170
2 stars
85
1 star
308
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were described as rude or unprofessional.
Product Availability
Customers frequently reported issues with stock levels, including items listed as available online but not found in-store.
Installation Services
Many reviews highlighted dissatisfaction with installation services, citing hidden fees and poor communication regarding installation requirements.
Store Organization
While some customers appreciated the store's organization and cleanliness, others noted disorganization in specific sections, particularly hardware.
Staff Knowledge
There were mixed reviews regarding staff knowledge, with some employees being commended for their expertise, while others were criticized for lacking product knowledge.
- JCJames Crawford2 days ago4.0Just had to run in and grab a couple of things. Had used the app to find out exactly where I'm the store I needed to go. Was greeted at the front door by an employee. She was very friendly and inviting, first time I had that experience going into a Lowe's.
- NTN TranJan 5, 20261.0Lowe’s home renovation and installation services are unsatisfactory and frustrating. My cabinet project was delayed due to many cabinets being damaged, misplaced or received in the incorrect color or design. The project manager and designer did work with me to fix these issues but it created further delay in completing the job. Cabinet installation has taken 7 months so far due to the many mistakes. The flooring department is not any better either. They’ve had to reorder supplies because Lowe’s had missing or misplaced supplies when the installer was scheduled to pick up the supplies at the warehouse, leading to more delays (even though it was confirmed by Lowe’s that all supplies were ready for pickup). On day of installation, supplies were missing and installers were not told to come to warehouse to pick up supplies. It has been a very long and frustrating experience and it may be my last with Lowe’s if things don’t change.
- AAAibekJan 1, 20261.0I needed to cut plywood, but the staff told me that their saw was broken and only next week the can provide (((
- BKBassam KarimDec 31, 20255.0Lowe’s Chantilly is the go to store for anything home related. Very big, organized, helpful staff, large variety of tools. Great garden section.
- JLJosh LemanskiDec 15, 20251.0Would not let me speak to manager at store. When I called 2 days later, I asked for a manager again and they hung up on me. The question I want answered can only be answered by the manager. “Can I present my physical veterans ID instead of ID.me/phone number?” I have an old account but cannot update my phone number on ID.me because I no longer have access to the old phone. (I need my old phone number to verify my account to change my phone number.)
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Chantilly, VA offer?
Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more. Services include in-store pickup, delivery, and installation services for various home improvement needs.
What are the operating hours of Lowe's Home Improvement in Chantilly?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed, so checking in advance is recommended.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates on any changes to your order status.
What is the process for returning or exchanging an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return online in your Order History. In-store returns require proof of purchase at the customer service desk or use of the return barcode found on your order details page.
Does Lowe's provide installation services for products purchased at the store?
Yes, Lowe’s offers installation services for a wide range of products including appliances, flooring, lighting, cabinetry, HVAC, roofing, and more to support your home improvement projects.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there any loyalty or savings apps associated with Lowe's?
Yes, Lowe's has an app available on both Apple and Android stores that offers coupons and savings. You can download the Lowe’s app to access exclusive deals and shop conveniently.
Which nearby places might be useful when visiting Lowe's in Chantilly?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and PetSmart for pet supplies and services. Visiting these locations before or after shopping at Lowe’s can help customers with additional home or personal needs.
Are there nearby dining options close to Lowe's Chantilly store?
Yes, there are several dining options nearby such as Lotus Vegetarian Restaurant, Dolan Uyghur Restaurant, Firehouse Subs Chantilly, IHOP, and Spaghetti Bistro where customers can enjoy a meal before or after shopping at Lowe’s.
What educational and personal care services are available near Lowe's in Chantilly?
Nearby services include Imagen Arte Academy, ThinkPlayLearn - A Reggio Montessori School, Infinity Beauty Academy, Anthonule Hair Salon, Romancing Nails Salon, and Affordable Dentures and Implants, offering educational and personal care options close to Lowe’s for customer convenience.