Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chantilly, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,972 reviews
5 stars
974
4 stars
444
3 stars
167
2 stars
85
1 star
302
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received high praise for their helpfulness, while others were reported as rude or unhelpful.
Inventory Issues
Frequent complaints about discrepancies between online stock availability and actual in-store inventory.
Store Cleanliness
Generally positive feedback regarding the cleanliness and organization of the store.
Checkout Experience
Concerns about long wait times at checkout, particularly with self-service options and lack of staff assistance.
Product Availability
Customers appreciate the variety of products available, but some reported issues with specific items being out of stock.
- HHhipu5 days ago1.0I no longer visit this Lowes location due to the insecure Flock surveillance cameras being used to track licence plates they have mounted in their parking lot.
- SGScott GatesNov 8, 20251.0I'm going to suggest they change their tag-line to "we can't carry everything" Unhelpful. Argumentative. And any issues you have with what they do not carry is more YOUR PROBLEM than THEIRS.
- BCBDL ContractingNov 8, 20251.0This guys at the paint and stain desk do not know anything bailout their products and do not care to help costumers . Do not go here to ask questions or buy stain, I don’t know if they don’t know about the products of they just don’t want to help you. Seem to be lazy and irritated with you just walking to them.
- LLLavanyaNov 7, 20255.0I recently created this beautiful DIY center table using a mirror and paint from Lowe's, and I'm so impressed with the quality! The mirror was sturdy and perfectly clear, and the paint gave an amazing finish. Lowe's always has everything I need for my DIY projects, and their products make the results look professional. Totally satisfied and highly recommend.
- KLkimberly lahaylahayNov 3, 20251.0Have a worst experience from Lowes right now. Getting prostrated with project in our kitchen cabinets installation. We ordered the cabinets takes 5 weeks which is normal. After they installed the cabinets some parts is not correct pieces and one of the drawer is not correct it is wrong and not align properly. Contractor ordered the pcs to finish the project and takes another weeks to arrived. Guess what, pcs arrived and it is a wrong piece again. Common Lowes get your people meticulous and detail with what they are doing. Now I guess we need to wait more weeks to have this kitchen done and when they can installed the sink and have water running. We should read the reviews before decided to have this project started. As per website looks like Lowes have a bad reviews with kitchen project. If we should know early working with Lowes is a hazzled with should go with other contractors. Poor service and slow work to get things done. And now we are dealing they same problem people said in this review. DO NOT RECOMMEND TO GO IN LOWES IF YOU GUY'S HAVE KITCHEN RENOVATION.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Chantilly, VA offer?
Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more. Services include in-store pickup, delivery, and installation services for various home improvement needs.
What are the operating hours of Lowe's Home Improvement in Chantilly?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed, so checking in advance is recommended.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates on any changes to your order status.
What is the process for returning or exchanging an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return online in your Order History. In-store returns require proof of purchase at the customer service desk or use of the return barcode found on your order details page.
Does Lowe's provide installation services for products purchased at the store?
Yes, Lowe’s offers installation services for a wide range of products including appliances, flooring, lighting, cabinetry, HVAC, roofing, and more to support your home improvement projects.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there any loyalty or savings apps associated with Lowe's?
Yes, Lowe's has an app available on both Apple and Android stores that offers coupons and savings. You can download the Lowe’s app to access exclusive deals and shop conveniently.
Which nearby places might be useful when visiting Lowe's in Chantilly?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and PetSmart for pet supplies and services. Visiting these locations before or after shopping at Lowe’s can help customers with additional home or personal needs.
Are there nearby dining options close to Lowe's Chantilly store?
Yes, there are several dining options nearby such as Lotus Vegetarian Restaurant, Dolan Uyghur Restaurant, Firehouse Subs Chantilly, IHOP, and Spaghetti Bistro where customers can enjoy a meal before or after shopping at Lowe’s.
What educational and personal care services are available near Lowe's in Chantilly?
Nearby services include Imagen Arte Academy, ThinkPlayLearn - A Reggio Montessori School, Infinity Beauty Academy, Anthonule Hair Salon, Romancing Nails Salon, and Affordable Dentures and Implants, offering educational and personal care options close to Lowe’s for customer convenience.