The Container Store

Reviews

• JS

  Jill Sun

  Apr 1, 2026
  1.0
  I even want to rate zero if possible. Terrible customer service ever! I placed the order pickup on 03/19/26 and drive around 45mins to pick up. When I arrived and pickup, they told me part of my order were not available but that staff said she already let the warehouse know and they would get them by the following Wednesday. And she told me she will give me a call by that day and ship to my house no matter it’s available or not. However, I did not get any updates after that. After waiting for two weeks, I called in and checked it up, the lady who picked up my phone call just ask me to cancel and nothing she can do with a terrible attitude. I asked if it’s not available why don’t you guys just let me know earlier? Total waste time!
• CP

  Carl Pruschowsky

  Mar 20, 2026
  3.0
  It's a very clean and organized store. About half of what they sell are In-House brands. Some are pretty good like the Elfa. The stuff they sell that isn't in-home is also good but marked up (SimpleHuman). Don't expect any help from the staff. My recommendation is to go to the store for inspiration, take some pictures and then go on-line to get the help you might get from an associate ten years ago.
• BP

  Barbara Pickeral

  Mar 18, 2026
  5.0
  I want to recognize Wendy and Cindy at the One Loudoun Container Store. They exemplify the meaning of customer service! And the entire experience was just a lot of fun with both of these ladies in attendance. I look forward to visiting the store again...even if I'm not shopping for anything.. but just to stop by and say hello!
• TT

  Toni

  Mar 6, 2026
  5.0
  I had a wonderful experience at the Ashburn location of The Container Store. Everyone there was incredibly friendly and helpful. The GM, Cindy, and my salesperson, Sharon, helped me find the perfect baskets for my mudroom. The system worked so well that I decided I wanted three more of the white 12x12 lined rattan baskets. Sharon told me the larger Container Store in Reston has a few in stock, so I drove there the next day. Unfortunately, the experience at that location was very frustrating. I repeatedly asked for 12x12 white lined rattan baskets, but the associate kept directing me to plastic baskets and seemed confused about the product. Even while holding the correct style (in a different size), she continued searching for the wrong item and told me multiple times that the size I bought didn’t exist. Rather than spend more time there, I returned to the Ashburn store. Cindy and Sharon immediately understood what I needed and quickly ordered the additional baskets for me online. If you love The Container Store and want knowledgeable, efficient help, save yourself the time and go to the Ashburn location. Their customer service made the entire process easy and pleasant.
• BB

  buriedinba1enci

  Feb 23, 2026
  1.0
  Got profiled at the store, went in to look around and this lady with grey hair started eyeing me and my friends immediately. We started looking at drawers and me and my friend saw that the lady was looking at us from the end of the isle. Me and my friend then went to the other isle and saw some chairs and sat in them to test them out and she said if we weren't gonna buy it then get off which is fair. We went to another isle and she was still following us. Another man then asked for her assistance so then she left us so we went to the other side of the store. We were just looking at some wheels ($28 per wheel) and then she went up to us and told us to get out for no reason. We asked why and she said we "looked" like we weren't gonna buy anything and looked like trouble and said if we wanted to play with toys then to go somewhere else. Keep in mind, all we were doing was looking around and not bothering anyone. After we got kicked out, we went down the sidewalk to check out the other stores and then when we walked back down the sidewalk. Then we saw two people that she was having a conversation with walk out with nothing in their hands.