La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout the purchasing process.
Product Quality
Many reviews highlighted the quality and longevity of La-Z-Boy furniture, with customers expressing satisfaction with their purchases.
Delivery Experience
While most customers reported smooth delivery experiences, some expressed frustration with delays and communication issues regarding their orders.
Sales Experience
Customers appreciated the no-pressure sales environment, allowing them to browse and ask questions without feeling rushed.
Design Assistance
Several reviews mentioned the helpfulness of design consultations, with staff assisting in selecting furniture that fit customers' needs and spaces.
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Robert Turner
1 day ago
5.0
Incredible service from the store staff and manager to ensure we could purchase exactly what we wanted. Design service was totally "frosting on the cake". This is our third set of La-Z-Boy family room sofas, chairs, and pillows in 22 years and it gets better each time. Bob and Jane, Lorton, Virginia, Feb 2026
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Richard Gardineer
5 days ago
5.0
Wide selection of recliners in stock and on order. Staff was friendly and helpful, but not pushy. Ended up getting the chair I was looking for and looking forward to years of relaxing.
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Nancy Patterson
Feb 24, 2026
4.0
I love my new chair! Service at the showroom couldn’t have been better. Delivery was impeccable. The only reason I’m giving a four is that at the same time I ordered my chair. I requested help with repairs on my existing LA-Z-BOY chair. I was contacted. Parts were ordered. Service man came. He looked at the chair told me I needed a new motor. I said that was fine. Contact me back so I could order the motor knowing that it’s not covered under warranty. I was charged for two hours of service he was in my house for less than 30 minutes. I still wanna get my old chair fixed and I still haven’t heard back.
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Lisa Andrews
Feb 22, 2026
5.0
Everyone in the store was welcoming and knowledgeable. Monica was my sales rep, and she helped me settle on the right piece. I had preconceived notions about what I wanted when I walked in, because I have been a La-Z-Boy customer for over 20 years, to include this particular location. Monica listened carefully to my wants/needs and steered me toward the perfect piece. She even stayed past her appointed shift to complete my order!! I could’ve gone to the furniture store next door, but I knew that if I went into La-Z-Boy, I would get superior service, unmistakable quality, and a fair price. I wasn’t wrong! Can’t recommend this company enough, and in particular, Monica at this location.
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Martha Day
Feb 22, 2026
5.0
We bought 3 chairs today. Each chair is perfectly fitted to each of our individual sizes. We will be very excited to receive them.