Calico

Reviews

• PL

  Pamela Lloyd

  Mar 8, 2023
  5.0
  What can I say. If you need interior design reupholstering this is the company look no further. The selection of textiles is beautiful and can only be upstaged by the staff. The sales people are wonderful and attentive. But the crown jewel is the manager. Upon entering the store Keisha gave me a warm welcome. She introduced me to the sales staff showed me around the store and even it may recommendations for the types of textiles I should be considering. In this day and age good customer service is a hard thing to find. They are well worth it
• J

  Jane --

  Dec 10, 2022
  2.0
  Beautiful fabrics. Excellent workmanship. Poor customer service. They rarely answer the phone at this location. And voicemails are ignored, necessitating sometimes multiple trips to the store to try to resolve the simplest of questions. Although there are always staff on hand, they refer all questions to the store manager, refusing to even look up your account information in their system. If the store manager is unavailable, they'll tell you she'll call you back. She doesn't. And when the store manager is there, she promises to follow up with you (always "next Tuesday'") and then doesn't. We've been trying without success to resolve an issue with an order we placed six months ago, finally resorting to calling corporate for help. I've been a loyal repeat customer, spending thousands of dollars at a time at this location. But it's time to take my business elsewhere!

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