Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Abingdon, VA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
24500 Falcon Place Boulevard, Abingdon, VA
24211, United States
Hours
Reviews
4.2
1,494 reviews
5 stars
867
4 stars
331
3 stars
130
2 stars
47
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty finding assistance and unhelpful staff.
Delivery Issues
Numerous complaints about delivery problems, particularly with FedEx, leading to frustration and delays.
Product Availability
Customers frequently noted issues with stock levels, often finding items out of stock or difficult to locate.
Store Cleanliness
Some reviews praised the cleanliness and organization of the store, while others mentioned disarray in certain areas.
Staff Knowledge
While some customers highlighted friendly and knowledgeable staff, others experienced unhelpfulness and lack of product knowledge.
- MLMario LefebvreNov 6, 20255.0Excellent service et beaucoup de marchandises.
- RERobert ElliottNov 2, 20255.0Good people
- DCDeena CressOct 13, 20251.0I would give zero stars if that was an option. Spent $6,000 on carpet and installation. Had appointment scheduled between 8 and 11 and was told we were first appointment of day and they would likely arrive by 8am. At 11 we called because no one arrived. Was told our appointment changed (why were we not notified?) Estimated arrival time would now be between 11 and 1. 1pm came and went, still no one. Reached out and was told that the first appointment (I thought we were first appointment) ran over and they were "finishing up" and then would be on their way from Bluefield. We live in Marion. Arrived around 4pm. Still working at 8pm. So we were held hostage for 12 hours. Took an entire day off work when that was not necessary. ServicePro was the subcontractors. Lack of communication and very poor customer service. GO TO HOME DEPOT INSTEAD!!!!!!
- BCBarry CopleySep 18, 20251.0I rented a carpet cleaner and returned it the next day late by a couple of hours. I was charged $40 late fee. I have never brought a machine back exactly on time. This is absolutely ridiculous, I spend hundreds and hundreds of dollars at this store yearly but I will never spend another dime at Lowes, they didn't ask as to why I was a little late and the employee didn't seem to care. I won't spend anymore of my money at a Lowes again. I know $40 is not much to them,but it was to me. I'll give my business to Home Depot from now on.
- BHBobby HSep 16, 20255.0Friendly knowledgeable staff
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Abingdon, VA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, flooring, tools, outdoor furniture, gardening equipment, kitchen and bathroom remodeling essentials, and more.
What brands does Lowe's Home Improvement carry?
Lowe's stocks brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, and many others.
What are the store hours for Lowe's Home Improvement in Abingdon?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours on specific dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What nearby places can I visit when shopping at Lowe's in Abingdon?
Nearby, you can visit Blue Rhino Propane Exchange for propane needs, Dollar Tree for discount shopping and crafts, and Dunkin' for coffee and donuts.
Are there food options near Lowe's Home Improvement in Abingdon?
Yes, there are several food options nearby including Dunkin', Dairy Queen, Subway, McDonald's, and Pizza Plus Inc, great for grabbing a bite before or after shopping.
Where can I find automotive or fuel services close to Lowe's in Abingdon?
Close to Lowe's, you will find Shell gas stations and Brown's Welding and Trailer Repair for automotive repair and services.
Does Lowe's provide installation services for products?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, doors, roofing, blinds, decks, and much more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.