Prime Appliance

Reviews

• RD

  Roger D

  Jan 27, 2026
  1.0
  If you use them, be sure to get a written estimate and printed receipt.
• ST

  Scott Tuckey

  Jan 21, 2026
  1.0
  Wouldn't recommend this company to anyone washer stopped working the tech that came out took the lazy route and didnt a reset anyone could do if you watched a YouTube video and said if that doesn't work its the control board a 300 dollar part 30 min later is was not working again we called to see if he can come back to do the repair the receptionist never called back and laughed and said she forgot and said if we scheduled another appointment I would need to pay 89 I said fine bring the control board so we can get it fixed the sent two different techs that actually went through the machine and told me its not the control board its the drain pump and said it will take 3 weeks cause its an old part the washer is brand new so I've paid almost 200 dollars for absolutely nothing. They say if they do the service the 89 goes towards the repair when I asked about that he said I would need to pay for the part but the money I spent would not go towards it. Founf the part myself for 30 dollars overnite shipping. They failed over and over again with our trust serious serious problems all around with this company. Horrible horrible Customer service! UPDATE! the drain pump they told me was the issue was not the issue if they knew how to do their job they would've done the diagnostic that told them it was the control board like I knew all along. I called to talk to them and of course never got a call back what a joke of a company they should be ashamed of themselves pathetic
• AG

  AJ Goble

  Nov 1, 2025
  5.0
  The Prime Appliance team is amazing. From the sale, delivery and post purchase needs, they have been responsive, friendly and professional. I purchased a fridge and will be adding a stove and washer and dryer since they have been so great to work with.
• JJ

  Johnny Jackson

  May 4, 2025
  5.0
  Alendra was great! The movers were on time and helped me install the refrigerator/ water lines clean and seamless,, nice guys!!
• FD

  Franklin Delgadillo

  Feb 21, 2025
  5.0
  Repaired Same Day ,scheduling was fast and easy. I Would use them again.

Frequently Asked Questions About Prime Appliance