Prime Appliance

Reviews

• AG

  AJ Goble

  Nov 1, 2025
  5.0
  The Prime Appliance team is amazing. From the sale, delivery and post purchase needs, they have been responsive, friendly and professional. I purchased a fridge and will be adding a stove and washer and dryer since they have been so great to work with.
• FD

  Franklin Delgadillo

  Feb 21, 2025
  5.0
  Repaired Same Day ,scheduling was fast and easy. I Would use them again.
• KM

  Kroger Menzer

  Nov 29, 2024
  5.0
  Above and beyond experience. We had multiple problems with our dryer in a very short period of time. George, the owner, connected us directly and helped us resolve the issues. He even came out personally to evaluate the problems. I would not hesitate to recommend them to friends and family
• HM

  Heather Menzer

  Nov 27, 2024
  5.0
  It’s not what happens to you, but how you handle it. My original review exposed significant holes in this company’s customer service and attention to our repair, resulting in a one-star rating. However, when faced with these issues, the manager, George, handled the situation impressively, with humility and a genuine desire to make things right, as one would hope a company would respond. But George did not stop there. He executed above-and-beyond measures to remedy the situation. Once my situation caught his attention, George contacted me almost immediately. He personally came to diagnose the machine, bringing the original technician along. George was thorough and patient in explaining the discrepancy between the initially repaired part and the new cause of the sound and error code that had appeared post-repair. When it was discovered another delay would be required for a new part, George went above and beyond, showing up with a loaner machine until the part was available. Despite some delays due to unclear communication between the homeowner and us, George maintained his integrity, protecting against any communication discrepancies. Even though it was clear that the issue wasn’t the company’s fault, George took full accountability to protect his client, the homeowner. Any minor shortcomings in his company’s role were acknowledged, and he shared how he and his staff discussed updating training to learn from this experience. It’s not what happens to you, but how you handle it—and George exemplified this by resolving the situation with attention, expertise, and above-and-beyond care. In a world where customer service often relies on AI and knowledge base articles, it was refreshing to work with a genuine human, a definite advantage of a small local business. Thank you, George, for your exceptional service. We are very grateful.

Frequently Asked Questions About Prime Appliance