Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Vernal, UT Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
781 reviews
5 stars
393
4 stars
203
3 stars
85
2 stars
20
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude staff, while others praised specific employees for their exceptional service.
Store Cleanliness
Some customers noted that the store is generally clean and organized, although there were complaints about certain areas becoming dirty.
Product Availability
Customers appreciated the wide selection of products available, but some expressed frustration over specific items being out of stock or miscommunication regarding product availability.
Delivery Issues
Numerous reviews highlighted significant problems with the delivery service, including delays and lack of communication, leading to customer dissatisfaction.
Employee Knowledge
There were mixed reviews regarding employee knowledge, with some customers finding staff helpful and knowledgeable, while others reported difficulty in finding employees who could assist with specific inquiries.
- MWMadison WilleminNov 3, 20255.0Molly and krayden were super kind and helpful both very smart and knew what they were doing!!!
- JBJeff BaileyOct 12, 20252.0It’s a shame that a big mega corporation like Lowes does not compensate its employees based on performance that is why they absolutely have no help. I asked the carpet guy to figure out how many yards of carpet I needed for a 12 x 17 room and he had no idea how many square feet were in a square yard. This is unacceptable. How do you expect people to come and shop at your store when there are so many other local options with skilled and qualified employees available to assist you. I bet you could take half the employees and lay them off and pay the other half a better living wage and the sells would go up. I know they won’t read this because they don’t care. They’re too big to care but yes, I feel better being able to vent.
- RGRodger GoeckeritzOct 1, 20255.0October 1st and off to a great start! The store is always clean and organized with friendly staff. This morning at 6am a redheaded young lady with glasses at self-checkout greeted me right away, helped me, and even made some small talk. It was such a nice way to start the day—I hope she gets recognized for her great customer service! Thanks she made my day.
- KOKent OgletreeSep 25, 20255.0Always convenient and uncrowded.
- JBJeremy BlackSep 17, 20251.0I went to Lowe's on the 15th of September and needed a piece of plywood cut. Mind you the store wasn't busy either. I saw two employees in the lumber department and approached them and inquired about how to go about getting a piece of plywood cut. One employee stated that they weren't able to assist me. I asked why and he stated they wasn't able to and that was the end of our conversation. I went to the casher and asked if anyone could cut it for me and she asked for help on the radio. In between five to ten minutes, I then asked for a manager. The manager in the store at that time came on the radio and without asking the casher what the issue was. He rudely blurted out; (I can't cut a piece of plywood). I immediately left and filled a complaint with Lowe's corporate. Last time I checked Lowe's was a business and wanted to make money. Apparently not! Vernal Lowe's you get an F grade for failing in customer service. I hope in the future you can do better. The GM really needs to retrain the employees at store 2834 or the GM and store management needs to be reprimanded or fired...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Vernal, UT?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom storage, and more at Lowe's Vernal store.
What are the store hours for Lowe's Home Improvement in Vernal?
Lowe's Vernal is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so please check specific dates.
Does Lowe's in Vernal offer in-store pickup and delivery services?
Yes, Lowe's Vernal provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options does Lowe's in Vernal accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
What brands are available at Lowe's Home Improvement in Vernal?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby you can find restaurants like Jimmy John's for sandwiches, Wingers Restaurants for American chicken dishes, Denny's for breakfast and brunch, and Beto's for Mexican food.
What nearby stores can I visit along with Lowe's for additional shopping needs?
You might want to visit JOANN Fabric and Craft Stores for arts and crafts, Ross Dress for Less for clothing, Sally Beauty for beauty products, and T.J.Maxx for department store shopping, all located near Lowe's Vernal.
Is there a nearby coffee shop where I can relax near Lowe's in Vernal?
Yes, Beans and Brews Vernal and Beans & Brews Coffeehouse are nearby coffee shops where you can enjoy a coffee break before or after your visit to Lowe's.
Does Lowe's Vernal provide installation services for products?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, carpeting, doors, decking, flooring, lighting, water heaters, windows, and more.