Pye-Barker Fire & Safety, formerly PEAK Alarm® - St George

Reviews

• NY

  noah yaghoubian

  Aug 1, 2023
  5.0
  Everything was smooth until after signing a contract. I have two locations with Peak Alarm. My primary and rental home. 1. My primary residence had water sensors installed which have NEVER worked properly and had two different techs look at the issue. I asked for a refund but was told NO. 2. My rental home had nothing but issues after the install, had a tech out a half a dozen times or more to resolve the issues, sensors disconnecting at random, I had to purchase "Better" sensors. Then the panel was moved to a different location in the home, and I tried for months to get a tech out to my home with NO response in scheduling a tech to come onsite. This was 6 months ago. I stopped paying the bill and contacted John Kendal the lead sales agent about the issue and that I wanted to shut down all services because Peak Alarm is providing poor service and poor communication. Once again, I have gotten NO response in regard to my issues. Now Peak Alarm has sent me to collections and threatening me with ruining my credit. I refuse to pay a company that has NOT held up to its contractual agreement with its customer. I have alarm services with a different company in a different state and have had them for 10 years, when an issue happens, they communicate to get it resolved. Peak Alarm is the most expensive alarm company I have worked with and also has the poorest customer service on the backend. (EDIT) Peak alarm reached out to me so we can get this matter resolved. I have been working with Clint Beecroft who has listened to me as a customer, and we have come to an agreed upon understanding of how to move forward so both parties are happy. My account issues with the properties have been resolved. Thank you, Clint.
• SJ

  Shawna Jones

  Jan 30, 2019
  5.0
  Dave and Steve with peak alarms here in St. George Utah they have set our pool up with camerasat Estancia resort. I have had on occasion had reasons for needing further communication my calls have been answered promptly and I have been led through each question until I fully understand we can’t say enough about the professionalism of this company thank you guys for taking such good care of us What an amazing tech Steve is ! Shawna estancia resort
• MR

  Marvin Ray

  Jan 24, 2019
  5.0
  Steve is the best I have EVER come across when it comes to customer service. He always answers his phone and did a FANTASTIC job on our installation. If you want professionalism Peak Alarm has you covered.
• JM

  John Mitchell

  Dec 28, 2018
  5.0
  David and Stephen were great to work with! I was in a time crunch and they got right to me and got my building set up with no problems. Peak Alarm has some cool up to date systems for a great price. I highly recommend this team.

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