Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Kinsey, Steve, and Sue.
Cleanliness
The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.
Accessibility
Customers appreciated the easy access to their units and the availability of moving carts, although some noted issues with the security and access hours.
Mixed Experiences
While many reviews were positive, there were notable complaints about specific staff members, particularly Steve, regarding customer service and handling of issues.
Pricing
Customers found the pricing to be competitive and appreciated the transparency in rental agreements, though some expressed concerns about unexpected charges.