Feedback on customer service is mixed, with some praising the friendliness and professionalism of technicians, while others report poor communication and unhelpful responses.
Technical Expertise
Many customers commend the technicians for their knowledge and thoroughness in diagnosing and fixing issues, although there are instances of incorrect diagnoses leading to unnecessary repairs.
Timeliness
Several reviews mention delays in service appointments, with some customers expressing frustration over technicians arriving late or not showing up at all.
Quality of Work
While many customers are satisfied with the quality of work performed, there are notable complaints about shoddy repairs and unresolved issues after service.
Pricing Concerns
Customers have expressed concerns about high prices and perceived upselling tactics, with some feeling that they were charged for unnecessary services.
AJ
Andrea Johnson
Nov 12, 2025
5.0
We needed a new disposal in our kitchen. We were offered other services and opted to have the pipes cleaned out and the drain replaced. Cory explained all our options and then got to work. He was professional and efficient. We are very happy with the results!
DC
Donna Curtis
Nov 11, 2025
5.0
James the repairman explained in detail what was wrong with my furnace and replaced the ignition switch. He was friendly and courteous
RR
Russell Daley (Grandpa Russ)
Oct 30, 2025
5.0
I just spent several hundred dollars for a new disposal unit! And...I actually ENJOYED the experience! Codey Hardman is an absolute delight. He knew exactly what the problem was right away, and explained it and showed me the what and why. He explained the options. Then was able to fix it to MY confidence. Meanwhile, we discovered common interests! I recommend Codey without reservation! And look at how CLEAN he left it!
KL
Kevin Lefler
Oct 29, 2025
1.0
I’d give no stars if I could! Jonas told us we that it was leaking CO2, that the heat exchanger was bad and we needed a new furnace! I got a second opinion and our furnace is fine, I totally suspected this was the case, it’s 10 years old.
LE
Linnea Elgaard
Oct 18, 2025
1.0
I would give this company a 0 if I could. They are absolutely horrible.
They came to my house in June. I asked them to do a maintenance check up. While doing the check up they claim something broke and told me I had to pay to get it fixed. There was water everywhere. It cost me 1000 to fix when it wasn't broken before they got here. After they fixed whatever they broke, there's now no water pressure coming out of the kitchen sink or bathroom sinks. I reached back out to them to have someone come look at this and never heard back.
Then they had me sign up for some monthly package that would give me deals everytime they came out to my house to do maintenance. I signed up.
They sent me this huge report about all the things that need to get fixed. I took that report to a different company where they quoted me SIGNIFICANTLY LESS than this company. But because of this dumb monthly service thing I took the new companies quotes and asked triple T if they would match it. I called them in August to match the invoice. They told me to send the invoice to their email. I never heard back.
I called them again in September about it. They said they would look into it. Never heard back meanwhile they are still charging me a monthly fee for some membership???
I called them again in October about it. They said they couldn't find any emails and asked me to send it again. I did. The guy told me he would call me back in a couple hours. Guy calls me back the following day instead. Tells me he can match the invoice that I had now gotten two months prior and needed the work done the entire time. Mind you, this is two months with no water pressure in my kitchen sink or upstairs bathrooms. The guy tells me that he will get me scheduled on the books and will call me back. Never calls back.
I call to cancel my membership and the lady on the phone was so unhelpful she said there's no notes about it at all and I said "cancel everything" and she said "thanks for calling" I said excuse me? Is my membership canceled" and she said I have to get approval for that?
This lady was just going to move on with her day without confirming cancellation.
HORRIBLE COMPANY. Do not use them. Incompetent on every level of the business.
Frequently Asked Questions About Triple T Heating, Cooling, Plumbing and Electrical
What services does Triple T Heating, Cooling, Plumbing and Electrical offer?
Triple T offers heating, cooling, plumbing, and electrical services for home improvement.
What are the operating hours of Triple T Heating, Cooling, Plumbing and Electrical?
Triple T is open 24 hours on Mondays and closed Tuesday through Sunday.
Where is Triple T Heating, Cooling, Plumbing and Electrical located?
Triple T is located at 1550 N Main St, Spanish Fork, UT 84660, USA.
How can customers contact Triple T Heating, Cooling, Plumbing and Electrical?
Customers can call +18017987711 or email dispatch@tttcool.com for inquiries or service requests.
When was Triple T Heating, Cooling, Plumbing and Electrical established?
The company was established in 1971, bringing decades of experience to the area.
How can I find Triple T Heating, Cooling, Plumbing and Electrical online?
Visit their website at https://www.tripletheating.com/ for more information and service details.
Are there other home improvement stores near Triple T Heating, Cooling, Plumbing and Electrical?
Yes, nearby stores include Triple-T and Triple-T Plumbing, Heating & Air, which might offer complementary products or services.
What nearby businesses can I visit for related services when at Triple T?
You can visit Five Star Bath Solutions for remodeling, Zab Translation Solutions for professional interpreting, or Surge Electric for electrical contracting services.
Are there dining options close to Triple T Heating, Cooling, Plumbing and Electrical?
Totonacos Mexican Grill, a tex-mex restaurant nearby, is a good choice for a meal before or after your visit.
Is there a gym near Triple T where I can work out?
Yes, Bending Iron Gym is a nearby sports and recreation venue to consider for fitness activities.