Pye-Barker Fire & Safety, formerly PEAK Alarm® - Salt Lake City

4.6
205 reviews

About

Security System SupplierFire Protection System SupplierAccess Control SystemFire Protection Equipment SupplierHome Automation ServiceVideo Surveillance EquipmentPye-Barker Fire & Safety
Specializing in fire, safety, and security since 1946, Pye-Barker is your full-service partner. Pye-Barker provides installation and service for portable extinguishers, restaurant fire suppression, special hazard systems, fire sprinklers, fire alarms, physical security, access control, CCTV, intrusion detection and more.

Location

Pye-Barker Fire & Safety, formerly PEAK Alarm® - Salt Lake City
1534 Gladiola Street, Salt Lake City, UT
84104, United States

Hours

Reviews

4.6
205 reviews
5 stars
172
4 stars
13
3 stars
3
2 stars
0
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of excellent and poor customer service experiences, with some praising specific technicians while others report issues with dishonesty and responsiveness.

Service Quality

Many customers appreciate the quality of service and technical expertise provided by the technicians, although there are complaints about billing practices and equipment issues.

Long-term Relationships

Several long-term customers express disappointment with recent changes after the company was acquired, indicating a decline in service quality and trust.

Communication Issues

Customers frequently mention problems with communication, including difficulties in reaching support and misunderstandings regarding contracts and service agreements.
  • CM
    Charles Moore
    Dec 15, 2025
    5.0
    I'm not even a customer, but I called and had some questions and they were polite and helpful. Will recommend!
  • TP
    TS Pearson
    Oct 3, 2025
    1.0
    COMPLETELY DISHONEST! This company was great as Peak Alarm, but once it got bought out by Pye-Barker their customer service and honestly has disappeared. We were charged for triple the technician hours than they actually quoted us and were actually on site. Dishonest technicians and support all around. Customer support tried to tell me the technician was her longer than he actually was, so wild. Peak Alarm has gone downhill. I was going to add additional services with them, but for sure will not now. Stay Away!
  • WB
    William Bustos
    Aug 12, 2025
    5.0
    PLEASE READ THIS REVIEW: Daren Egan deserves a 5 Star Review for “superior” customer service. Our world is changing and excellent customer service is rare. This gentleman helped my wife and I a couple of years ago. I called him today with a problem and he was unbelievably patient and persistent in helping me resolve it- no payment was expected. Consider him the “GOAT”. Thank you Daren.
  • BC
    Bruce Cohne
    Oct 23, 2016
    1.0
    The most obtuse , arcane and out dated web site I have ever used. Makes any other web site experience a pleasure.

Frequently Asked Questions About Pye-Barker Fire & Safety, formerly PEAK Alarm® - Salt Lake City

What are the main services offered by Pye-Barker Fire & Safety in Salt Lake City?

Pye-Barker Fire & Safety specializes in installation and service for portable extinguishers, restaurant fire suppression, special hazard systems, fire sprinklers, fire alarms, physical security, access control, CCTV, and intrusion detection.

What are the business hours for Pye-Barker Fire & Safety on weekdays?

The business is open Monday through Friday from 8:00 AM to 6:00 PM and closed on weekends.