Extra Space Storage

4.8
896 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 5520 S 3915 W in Salt Lake City, UT today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
5520 S 3915 W, Salt Lake City, UT
84129, United States

Hours

Reviews

4.8
896 reviews
5 stars
800
4 stars
43
3 stars
16
2 stars
13
1 star
24

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Cleanliness

The facility is reported to be clean and well-maintained, contributing positively to the overall customer experience.

Pest Issues

Several customers reported significant pest problems, including mice and birds, leading to damage to their belongings.

Pricing Concerns

Customers expressed dissatisfaction with frequent price increases and lack of communication regarding rate changes.

Easy Process

Many reviews highlighted the straightforward and convenient process for renting units, both online and in-person.
  • RR
    Reynalda Raiz
    Nov 15, 2025
    5.0
    Quick and helpful..
  • JO
    JESSICA O
    Nov 1, 2025
    1.0
    Staff is friendly so on some level I feel badly giving it a 1, it isn’t there fault this place is horrible. The units have gaps that are open to each other and there are holes in the roof. It will rain and get in your unit. But worst of all, there are MICE everywhere. Anything not in a plastic tote will get ruined. They crawled into cardboard boxes and plastic vacuum bags of stuffed animals. There is mouse crap all over the plastic totes and everything else. When I went to complain, I was given a sticky trap where I caught 2. There were more that moved in shortly after (no, there isn’t any food or anything in the unit). The second time I went to complain I was told there was no effort to fix it and it was what it was. I could take photos and file a claim. I was also told there is a bird problem. Thank god I haven’t had that one yet. I’m still there, but I’ll be moving out this week. DO NOT go here. I have had units all over the valley and NEVER had this problem before. I think the most upsetting thing (aside from ruined things) is that they don’t plan to do a thing about it aside from a couple traps. Their excuse is that it’s old and next to fields. (Had a unit in south Jordan next to fields, no mice!) not posting the grosser photos, but here are a few to give you an idea.
  • RM
    Robert Masse
    Oct 29, 2025
    5.0
    Casey was friendly and informative, help with the entire process. Thank you
  • MG
    Matt George
    Oct 28, 2025
    5.0
    So fantastic!!! Rented for 6 months and everything was super smooth.. I got my unit cleared out and was going to call and make arrangements to close out the account, the manager called me and told me she cleaned my unit for me and closed my account for me!!! Super impressed!!!
  • DM
    Dominic McKenzie
    Oct 10, 2025
    5.0
    Christopher was extremely helpful. Would highly recommend here

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.