Lovesac

Reviews

• AS

  Adam Sorensen

  Jan 6, 2026
  5.0
  The store staff were very helpful. I highly recommend visiting the store to better understand the options and see the fabrics in person—there are seemingly unlimited choices given the flexibility of the furniture. The delivery process was a bit unexpected. The pieces are delivered via FedEx ground/freight, so it’s best to be home when they arrive and have a space to place all the boxes. We ordered a five-seat couch with an ottoman, which came in over 20 boxes and was delivered across two different days. This isn’t a complaint—just our experience. Assembly is a process and a chore and requires a degree of strength. My wife and I spent two evenings assembling everything once all the deliveries were received. I’m in my early 50s and still capable, but my senior parents would not have been able to manage this. Plan on several hours to unbox, organize, sort, and install the fabric—also calculate the time you realize some of the installed fabric is incorrect, so you uninstall, reorganize again, reassemble again. Then you start the couch assembly, 5, 6 pieces in, and another misstep. Then you start over, disassemble, reassemble and eventually complete the build… then, after several days of texting with support, you clearly prove that one cushion was the wrong size and a replacement is ordered and delivers quickly. NOW your couch is complete! Again, delivery and assembly are labor-intensive and physically challenging. While we wouldn’t have personally taken advantage of it, having an assembly option available at purchase would have been appreciated—and I suspect it would be essential for some customers. The couch itself? We absolutely love it!!! The frame is incredibly well made, very sturdy, secure, and comfortable. The cushions are very comfortable. We chose the Abyss Ultra Velvet fabric and were little nervous about such a bold velvet choice, but we had no reason to worry—it looks fantastic and cleans perfectly. Muddy dog prints and all. Three final notes: I wish the fabric and cushion labels more clearly indicated sizes. We did quite a bit of guessing with trial and error, especially when dealing with the incorrectly delivered cushion. You end up with a lot of cardboard from shipping. Once assembled, the couch is shockingly heavy and difficult to move or slide. My review might read a bit critical, but we really do love our couch and would order it all over again with no changes.
• RS

  Randy Secrist

  Dec 14, 2025
  1.0
  Expect 2-3 months from order to delivery. Also expect to call them to follow up as they don’t have any communication telling you this.
• WW

  WL

  Nov 13, 2023
  5.0
  The most exceptional shopping experience! Bailey was nothing short of phenomenal. She worked with me remotely via calls, texts & emails for more than a month helping me find the right configuration and fabric to fit the interior design of the parade home I purchased & my current season, lifestyle and budget. I overloaded her with questions, requests & concerns. She never showed signs of frustration or tiring. She made herself available above and beyond, and if she wasn’t available she made sure another associate was abreast and available. Clayton, Steve, Eliza… everyone who assisted with this unusually long process was remarkable. The Customer Service was Olympian, surpassing my high expectations. I highly recommend this location & this team!
• LP

  Leianna Deniece Pulliam

  May 11, 2023
  5.0
  Every time I walk into any LoveSac the people are so nice and helpful. They know that most people that come in just want to sit on the LoveSac bags or sofas. So this last time I went in, just to sit in my favorite chair smoking came over me and said “buy this chair”. So I did and I am going back in and buying six more pieces.

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