La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their patience and willingness to assist.
Product Quality
While many customers enjoyed their purchases, there were complaints about the durability and quality of some furniture items, particularly regarding issues with recliners and couches.
Delivery Experience
The delivery service received mixed reviews; while some customers appreciated the professionalism and care taken during delivery, others reported issues with communication and delays.
Pricing Concerns
Several customers noted that prices were high, and there were complaints about unexpected delivery fees, suggesting a need for clearer pricing transparency.
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Kathy Rose
1 day ago
5.0
Great experience. Autumn and her co worker did a great job. They went out of their way to ser e me.
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Natalie Scovill
Feb 11, 2026
1.0
I was shocked to learn i had to pay shipping if I picked my chairs up at the store. Also my delivery date was 4 weeks after date I was told when I paid my money. No one called and updated me. I found the same chairs at other furniture stores for less money but mine worried about extending delivery that had taken 8 weeks. Love the chairs but will never go to this store again.
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Debbie Davis
Feb 6, 2026
5.0
Excellent service, the La-Z-Boy recliner was delivered with care and the guys took the time to carefully explain how it works. Highly recommend !
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Christine Johnson
Feb 5, 2026
5.0
Shopping at La-Z-Boy was unlike any shopping experience I have ever had. We had a personal consultant and a designer work with us to create exactly the furniture we wanted. They even came to our home with fabric samples, so we could see how the colors worked with the paint on our walls. The designer took pictures and measurements of our space and put together a mock-up on the computer so we could see exactly what it would look like. The consultant and designer were both happy to be off help, patient with our decision-making, and knowledgeable about design principles. I don't think I can ever go back to other types of furniture shopping! This was absolutely incredible.
CW
Carol Wrigley
Jan 28, 2026
5.0
I absolutely love our Pinnacle sofa recliner! Shortly after we got it my husband commented that never before had he sat on something that he didn’t want to get up from! I had surgery a few weeks after we got it and as soon as we got home from the hospital I sat down on it and stayed there for several hours!